Customer Care Representative Fire Rep II

1 month ago


Vancouver, British Columbia, Canada Johnson Controls Full time

Build your best future with Johnson Controls

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

What we offer

  • Competitive salary
  • 15 days of paid vacation in the first year
  • Comprehensive benefits package including medical, dental, and vision care
  • Extensive product and on the job/cross training opportunities
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

What you will do

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

How you will do it

Adhere to current Johnson Controls policies, procedures, products, programs and services.

Manage all retention activities within an assigned service agreement customer base. Responsible for retention, customer satisfaction and growth within the customer base.

Deliver increased sales against an assigned quota.

Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account.

Interface effectively with district operations to deliver and improve service delivery.

Determine customer needs and develop sales strategies to meet those objectives.

Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

3 years or more in fire alarm industry (inspection or technician) (Some Sales Experience)

High school diploma or professional training certification in fire alarm domain

Valid driver's license.

Preferred

Highly motivated and success driven

Excellent communication skills and ability to quickly qualify opportunities

High degree of self-discipline

Independent, creative thinker

Ability to sell intangible services



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