Content Specialist
4 weeks ago
We are seeking a highly skilled and experienced Bilingual Content Specialist to join our team. As a Content Specialist, you will be responsible for reviewing, monitoring, moderating, and responding to comments posted to our clients' social channels.
Key Responsibilities:
- Review and moderate comments on social media platforms to ensure a positive and engaging experience for our clients' audience.
- Craft creative and engaging content to increase participation and interaction across our clients' social channels.
- Provide exceptional customer service and ensure that our clients' social media strategy, tone-of-voice, and brand guidelines are being followed.
- Escalate issues, observations, opportunities, and insights through the relevant channels.
- Ensure the online community's safety policies and brand guidelines are being followed by all members.
Requirements:
- Exceptional written communication skills in English and one of the following languages: German, Norwegian, Swedish, Finnish, Japanese, or Thai.
- Native fluency (C2 proficiency level) in both languages required.
- Residency in Canada.
- Open and flexible availability to work a combination of shifts throughout the week and weekends.
- Professional experience moderating and engaging across all social media platforms.
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
- The ability to tailor your written tone and voice to match each customer.
- Exceptional customer service skills.
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
- Reliable high-speed internet with no data restrictions.
- An active Facebook account.
What We Offer:
- A competitive hourly pay range of $16.75 to $17.00 CAD.
- A range of medical, dental, RRSP, paid time off, and/or other benefits available to all hourly employees working a minimum of 22 hours a week.
- A commitment to creating a diverse and inclusive work environment that reflects the clients we serve.
- A focus on employee well-being and providing a safe and supportive work environment.
How to Apply:
If you are a highly skilled and experienced Bilingual Content Specialist looking for a new challenge, please submit your application. We thank all applicants, however only those who qualify for next steps will be contacted.
We are an equal opportunities employer and welcome applications from diverse candidates.
Please note that we are unable to accommodate any limitations in availability.
We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.
If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.
We look forward to hearing from you
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