Store Operations Manager
3 weeks ago
We are looking for a highly skilled Store Operations Manager to join our team at Mobil Gas Station Hamilton. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:
- Supervise and coach staff to achieve sales targets and improve customer satisfaction
- Manage inventory levels, merchandise, and promotions to maximize sales
- Authorize returns and resolve customer complaints in a professional manner
- Prepare sales reports, analyze data, and provide insights to improve business performance
- Collaborate with the design team to create visually appealing store displays and exhibits
- Ensure excellent cash handling and management practices
- Conduct performance reviews and provide feedback to staff
- Supervise office and volunteer staff to ensure smooth store operations
- Work closely with colleagues to achieve business objectives and maintain a positive work environment
Requirements:
- College, CEGEP, or non-university certificate or diploma from a program of 3 months to less than 1 year
- 7 months to less than 1 year of experience in a retail or sales leadership role
- Excellent leadership, communication, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong analytical and business skills, with a focus on sales growth and customer satisfaction
Working Conditions:
- 35 hours per week
- Permanent position
- English language required
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