Technical Support Specialist

4 weeks ago


Vaughan, Ontario, Canada Value Mobile Full time

User Support Role

Value Mobile is seeking a skilled User Support Technician to join our team. The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Provide technical guidance and support to users, including troubleshooting and resolving complex technical problems.
  • Collaborate with internal teams to identify and resolve technical issues, and to implement process improvements.
  • Stay up-to-date with the latest technologies and trends in the telecommunications industry.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2 years of experience in a technical support role, preferably in the telecommunications industry.
  • Excellent problem-solving skills, attention to detail, and strong communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.


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