Customer Service Representative
1 week ago
About the Role:
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Compunnel Inc. in a dynamic case management role.
Job Summary:
In this role, you will be responsible for making outbound calls to Group Benefit customers to secure their consent for directing their case to a preferred pharmacy. You will also explain the advantages of our Case Management program, which offers patients extra care and support for managing their treatment and pharmacy-related needs.
Key Responsibilities:
- Making outbound calls to Group Benefit customers to obtain consent for redirecting their case to a designated pharmacy.
- Providing clear explanations of the Case Management program, including its features and benefits.
- Addressing customer inquiries related to group benefits, pharmacy options, and the Case Management program.
- Accurately documenting and updating customer interactions and consent in the system in a timely manner.
- Delivering exceptional customer service and fostering positive relationships with customers.
- Working collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.
Requirements:
- Bilingual proficiency in English and French (both written and spoken) is required. While the role will primarily be conducted in English, the ability to manage French-language requests is essential.
- Prior customer service experience, especially in a phone-based role, is preferred.
- Proficient in using computer systems and software for data entry and communication.
Nice-to-Have Skills:
- Familiarity with the Canadian healthcare system and pharmaceutical drugs is an asset.
Education:
- Minimum of high school completion.
Salary and Benefits:
We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package that includes health, dental, and vision coverage.
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