Lead Store Experience Manager

2 days ago


Thunder Bay, Ontario, Canada Designer Brands Full time
Job Opportunity:

We are seeking a motivated and results-driven Supervisor to join our team at Designer Brands as a key contributor to delivering exceptional customer experiences. This role is perfect for an individual who excels in leading by example, fostering inclusivity, and driving business results through outstanding customer service.

About the Role:
As a (Full-time) Supervisor, you will report directly to the Store Manager and play a pivotal role in leading the store environment. You will be responsible for coaching and mentoring your team to achieve store objectives, including in-store sales, web orders, and other goals set by the Store Manager. Your ability to thrive in a fast-paced environment, collaborate effectively, and execute operational excellence will be essential to your success in this position.

Key Responsibilities:
• Assume a leadership role with responsibility for maximizing store business results by consistently creating exceptional customer experiences.
• Maintain exceptional product knowledge and industry trend knowledge.
• Facilitate achievement of business results by role modelling a shopping experience that encourages uniquely responsive customer service, compelling merchandise presentation, and operational integrity that fosters positive customer connections and loyalty.
• Coach and provide feedback as directed by Store Management to achieve segment success.
• Foster teamwork, collaboration, and change advocacy within the store and district.
• Maintain effective, open lines of communication with the Store Manager.
• Open and close the store proficiently.

Requirements:
To be successful in this role, you must possess the following qualifications:
• An open, approachable, and outgoing attitude when interacting with customers and coworkers.
• Excellent customer service skills and a strong willingness to assist customer needs.
• Motivation and drive to achieve results.
• Ability to work efficiently in a fast-paced team environment.
• Openness to learning and developing new skills.
• Flexibility and ability to quickly adapt to change.
• Ability to assume a variety of scheduled shifts, including closing shifts and weekends as required.

What We Offer:
As a valued member of our team, you will enjoy a range of benefits, including:
• A 30% discount on regular-priced merchandise at our stores.
• A competitive benefits package (available to full-time associates only).
• Paid Time Off (Personal Days & Vacation - available to full-time associates only).
• Flexible scheduling.
• Opportunities for growth and training and development programs.
• Unlimited potential for career advancement and professional growth.
Estimated Salary: $60,000 - $80,000 per annum, based on location and experience.
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