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Mental Health Program Assistant
1 month ago
Job Summary
Vancouver Coastal Health is seeking an experienced Mental Health Program Assistant to join the Adult Mental Health - Administration team in North Vancouver, BC.
Key Responsibilities
- Provide administrative support to the team, including answering phone inquiries, scheduling appointments, and maintaining client records.
- Use tact and diplomacy to communicate with clients, staff, and external stakeholders.
- Exhibit current working knowledge of computer systems and software programs, including word processing, spreadsheet, and database software.
- Word process a variety of material, including correspondence and progress reports.
- Enter client information into database, score client questionnaires, and transcribe administrative and clinical correspondence.
- Maintain client charts, sort and distribute incoming and outgoing mail, and engage in on-going team planning and quality improvement activities.
Qualifications
Education & Experience
- Grade 12, completion of an office administration certificate plus two (2) years' recent related experience, or an equivalent combination of education, training and experience.
Knowledge & Abilities
- Knowledge of general office procedures.
- Knowledge of medical terminology.
- Ability to multitask in a fast-paced work environment.
- Ability to deal with clients living with mental illness and/or addiction.
- Ability to communicate effectively, both verbally and in writing.
- Ability to compose business correspondence.
- Ability to work independently and in conjunction/cooperation with others.
- Ability to work under the pressure of interruptions and adapt to changes.
- Ability to type 50 wpm.
- Ability to operate related equipment.
- Ability to deal effectively with others.
- Ability to organize and prioritize workload.
- Computer literacy to operate computerized client care information system (PARIS) and word processing, spreadsheet (Excel), database, Internet and e-mail software.
- Physical ability to perform the duties of the position.
Why Join Vancouver Coastal Health?
Vancouver Coastal Health is a world-class innovator in medical care, research, and teaching, delivering service to more than one million BC residents. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.
Benefits
- Comprehensive health benefits package, including MSP, extended health and dental, and municipal pension plan.
- Grow your career with employer-paid training and leadership development opportunities.
- Wellness supports, including counselling, critical incident, and innovative wellness services are available to employees and their immediate families.
- Award-winning recognition programs to honour staff, medical staff, and volunteers.
- Access to exclusive discount offers and deals for VCH staff.
Equity, Diversity, and Inclusion
We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
