Sales Liaison
1 week ago
We are seeking a highly skilled Sales Liaison to join our team at TerraSource Global. As a Sales Liaison, you will serve as the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.
Key Responsibilities- Process customer inquiries, orders, and requests through our JD Edwards software system.
- Utilize technical knowledge to understand customer needs and provide accurate information and quotations.
- Enter cases into our CRM system and collaborate with engineering and supply chain teams to deliver timely quotations and proposals.
- Provide first-line response to customer requests for parts, unit availability, price quotations, delivery dates, and order tracking.
- Update and maintain customer accounts in our ERP database according to department procedures.
- Collect information for credit approval and provide necessary documentation to accounting.
- Follow up on quotations within set timeframes and maintain thorough knowledge of company products, customer requirements, and company procedures.
- Handle customer interactions to maintain continuous confidence in our company, products, personnel, and policies.
- Bachelor's degree in engineering or equivalent 3-year technical degree with 1-3 years of customer service experience.
- Strong PC skills, including Microsoft Office, and experience with CRM and ERP systems (Salesforce and JD Edwards).
- Proven experience in related field and ability to read and interpret engineering drawings.
- Valid driver's license in good standing.
Light travel for conferences and training. Regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. May occasionally lift items up to 30lbs.
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