Multilingual Insurance Administration Specialist

6 days ago


Winnipeg, Manitoba, Canada Johnston Group Inc. Full time
About This Role

We are seeking a skilled and detail-oriented Multilingual Insurance Administration Specialist to join our team at Johnston Group Inc. in Winnipeg, MB.

This is a full-time position with an estimated annual salary of $55,000 - $65,000, based on industry standards for similar roles in the region.

Key Responsibilities

The successful candidate will be responsible for administering processes for French-speaking clients across Canada. This includes:

  • Receiving, reviewing, and processing firm applications, updates, changes, terminations, employee applications, and salary changes;
  • Contacting plan administrators and/or advisor offices to collect information for outstanding requirements;
  • Answering the advisor phone line and responding to inquiries in a professional manner;
  • Sending timely communications to clients and stakeholders.

The role also involves receiving Life and AD&D conversion requests, sending them to the applicable insurer, receiving quotes, and forwarding them to clients.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication skills in French and English (verbal and written);
  • Exceptional customer service skills and strong active listening skills;
  • A high level of attention to detail, accuracy, and confidentiality;
  • Strong organizational, time management, and multitasking skills;
  • The ability to effectively manage competing priorities;
  • Proficiency using MS Office; and
  • A strong team player with the ability to work independently.
Benefits and Working Conditions

This role is based in our Winnipeg, MB office and offers a hybrid working model. The assigned shift is 8:00am to 4:00pm.



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