Shift Team Lead
1 month ago
A&W is seeking a skilled Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for ensuring an exceptional experience for our guests by coordinating the team to exceed expectations on every visit.
You will excel in this role if you have:
- Proven exceptional guest service skills;
- Mentoring and supporting staff in their learning;
- Embracing change and implementing new innovations;
- Strong communication and interpersonal skills;
- Initiative, good judgment, and decision-making skills;
- A knack for working in a fast-paced environment.
As a Shift Supervisor, you will be responsible for:
- Leading the team to deliver exceptional guest service;
- Mentoring and supporting staff in their learning;
- Ensuring the team contributes to achieving A&W operating standards;
- Managing the shift to achieve financial results;
- Working collaboratively with the team to achieve goals.
To be successful in this role, you will need:
- Excellent guest service skills;
- Leadership experience, including the ability to direct the work of others;
- Ability to learn quickly;
- Effective communication skills;
- Ability to multi-task;
- Basic mathematical skills;
- Knowledge of the retail environment;
- Strong interpersonal skills.
This role requires:
- Working in a fast-paced environment;
- Working in a diverse environment with many different personalities and attitudes;
- Working together as partners, as a cohesive unit with co-workers;
- Working with hot products and equipment;
- Working with cleaning materials and chemicals;
- Working in a noisy environment;
- Working with sharp objects (knives, slicers, etc.).
This role requires:
- Standing for an extended period of time (up to 8 hours);
- Lifting heavy boxes when dealing with product inventory (max 50 lbs.);
- Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility;
- Maintaining good personal hygiene and appropriate uniform;
- Having the capacity to handle stressful situations.
- We pride ourselves in using real, naturally-sourced, and delicious ingredients in everything we serve;
- We're committed to doing the right thing, even if it's not the easy thing;
- We offer flexible schedules to balance work and life;
- You'll gain valuable skills and experience working with a dynamic team;
- We pay a competitive wage.
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