Technical Account Manager: Strategic Customer Advisor

4 weeks ago


Fort Albany, Canada Braze Full time

Braze is a leading customer engagement platform that empowers brands to build lasting connections with their customers.

We're seeking a skilled Technical Account Manager to join our team, providing expert guidance and support to our clients as they navigate our platform.

  • As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, providing technical expertise and strategic guidance to help them achieve their goals.
  • You will work closely with our Customer Success team to ensure seamless onboarding, implementation, and optimization of our platform.
  • Your focus will be on driving value, retention, and adoption of our product through the customer lifecycle, acting as a trusted technical advisor and partner to our clients.

Key responsibilities include:

  • Client success: Partner with the Customer Success Team to own the technical relationship for assigned accounts and drive technical adoption, accelerated technical value, and continued technical maturity.
  • Technical instrumentation: Help customers successfully implement Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable.
  • Solution discovery and recommendation: Facilitate conversations regarding customers' desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.
  • Customer support and advocacy: Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle.
  • Enablement and education: Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions.
  • Project management and governance: Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams.

We're looking for a highly skilled and experienced Technical Account Manager to join our team. If you have a passion for customer success, technical expertise, and strategic guidance, we encourage you to apply.

We offer a competitive compensation package, including equity, and a comprehensive benefits plan covering medical, dental, vision, life, and disability. We also provide professional development opportunities, including formal career pathing, learning platforms, and tuition reimbursement.

Braze is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We strive to create equitable growth and opportunities inside and outside the organization.

We're proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore, and we're committed to making Braze a great place to work for all employees.



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