Customer Experience Manager

1 month ago


Parry Sound, Canada Scotiabank Full time
About the Role

As a Customer Experience Lead at Scotiabank, you will be responsible for overseeing high-performing Retail Service teams. Our priority is to help customers achieve their financial goals by delivering exceptional customer service and building strong relationships.

Key Responsibilities
  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build and maintain strong customer relationships
  • Act as Officer in Charge (OIC) for the branch, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures
Requirements
  • Excellent leadership and coaching skills
  • Strong customer service skills
  • Previous experience managing a team of employees is an asset
  • Excellent communication skills
  • Availability to work a flexible schedule
  • Previous banking experience is an asset
  • Strong technical skills to promote digital banking options
What's in it for You?
  • A rewarding career path with opportunities for professional development
  • An organization committed to making a difference in our communities
  • A competitive compensation and benefits package

At Scotiabank, we value diversity and inclusion and are committed to creating an inclusive and accessible environment for all employees.



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