Energy Operations Specialist
2 days ago
We are seeking a highly motivated Operations Support Coordinator to join our team at Summitt Energy. This is an exciting opportunity for someone looking to start their career in the energy industry.
In this role, you will be responsible for providing support to our Operations Team by performing daily customer enrollment activities, including enrollments, price changes, de-enrollments, billing, settlement, and enrollment rejections with utilities.
You will also be handling all customer data, including confidential account information, meter data, and billing information. Additionally, you will assist with data clean-up activities and work to maintain the overall integrity of system data.
Key Responsibilities:
- Perform operational work for natural gas, electricity, and Home Services, as well as other products developed for relevant markets
- Daily customer enrollment activities, including enrollments, price changes, de-enrollments, billing, settlement, and enrollment rejections with utilities
- Effective handling of all customer data, including confidential account information, meter data, and billing information
- Assist with data clean-up activities and maintain overall system data integrity
Requirements:
- Community College or Undergraduate degree in science, engineering, computer science, business, or other relevant discipline
- 2+ years of high-volume transactional operations experience, ideally in the retail energy industry or other regulated industries
- Experience with utility interactions, data exception handling, and data processing
- Advanced level proficiency in Microsoft Word, Excel, Access, and Visio
- Ability to communicate technical information to non-technical audiences
- Organized, detail-oriented, able to work well within time constraints, and multitask
- Excellent communication and interpersonal skills
- Ability to build and maintain relationships with internal and external stakeholders
- Possess a commitment to achieving satisfaction for customers, with a demonstrated track record of consistently meeting or exceeding expectations
Salary Estimate: $55,000 - $70,000 per year, depending on location and experience. Benefits include competitive compensation, comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
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