Global IT Support Specialist for Banking Operations

1 week ago


Toronto, Ontario, Canada TD Bank Full time
Job Overview

We are seeking an experienced IT Support Analyst to join our team in providing top-notch support for our Banking Operations technology applications. This role is ideal for individuals who thrive in a fast-paced, global environment and have a passion for delivering excellent customer service.

Key Responsibilities:
- Provide high-quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
- Perform proactive application health checks to prevent potential failures
- Manage incidents through to completion, engaging various IT teams in resolving issues efficiently and effectively
- Lead and manage problems throughout their lifecycle, ensuring effective resolutions are released in production on-time and with high quality
- Ensure all changes to the Production Environment follow the TD Securities Change management process, minimizing risk to the service/business environment

Requirements:
- At least 5 years of prior experience as an IT Support Analyst or having a development background in Investment banking industry
- Experience in Banking Operations technologies such as Trading, Payments, Reconciliation, Settlements and Confirmations, with familiarity with GTExchange, Accurate Fiserv, Kofax Optitrade or similar products
- Strong understanding of ITIL Incident Management, Problem Management and Change Management principles
- Excellent written, oral and interpersonal communication skills

What We Offer:
- A competitive salary range of $65,600 - $98,400 CAD, based on qualifications and experience
- Opportunities for growth and development within our organization, with access to training programs and mentoring initiatives
- A comprehensive benefits package, including health and wellness benefits, retirement savings plans, and paid time off
- A dynamic and inclusive work environment, with a focus on teamwork, innovation, and customer satisfaction

About Us:
TD Bank offers a wide range of capital markets products and services to corporate, government, and institutional clients. Our team of over 6,500 professionals operates out of 40 cities worldwide, helping clients meet their needs today and prepare for tomorrow.

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