Residential Property Collections Specialist

1 week ago


Guelph, Ontario, Canada Skyline Group of Companies Full time

As a Collections Specialist with Skyline Group of Companies, you will play a vital role in ensuring the timely collection of outstanding payments from delinquent tenants. Located in Guelph, Ontario, this position requires a minimum of 4 days per week in our Head Office.

Our ideal candidate is passionate, driven, and energetic, with exceptional communication skills and the ability to remain calm under pressure. As a master of negotiation, you will be responsible for resolving delinquent accounts through payment arrangements, settlements, and payment plans.

We are seeking an individual who embodies the following qualities:

  • Ensures compliance with relevant procedures, regulations (PIPEDA and Collection and Debt Settlement Services Act), and rental agreements.
  • Engages with account holders via inbound and outbound calls to resolve their delinquent accounts.
  • Covers all aspects of collections, including skip tracing, phone, email, or mail requests to collect monies owing to Skyline.
  • Meets and exceeds monthly performance targets by leveraging superior multi-tasking, organizational, problem-solving, and interpersonal skills.
  • Operates effectively under pressure, meets deadlines, and demonstrates enthusiasm for working with the public.
  • Knowledge of residential property management and real estate is highly valued.

Enjoy competitive pay, benefits, paid volunteer day, on-going training, growth potential, and a supportive work-life balance. Our workplace culture empowers staff at all levels to contribute to vibrant communities.

Salary: $50,000 - $65,000 per annum (dependent on experience).

A minimum of 2-3 years post-secondary education or equivalent experience in collections, customer service, or a related field is required. We value individuals who can navigate complex situations with empathy and integrity.

Join our team of like-minded professionals as we grow for the future, grounded in real estate and powered by people.



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