Route Optimization Specialist
7 days ago
About Rentokil-Terminix:
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector, offering industry-leading solutions for homes and businesses across Canada.
We are committed to providing a world-class service experience through our team of certified specialists who utilize innovative technologies to protect millions of properties.
Overview:
The Route Optimization Specialist plays a critical role in maximizing customer satisfaction by coordinating specialist routing and scheduling to create capacity, increase productivity, and ensure prompt, courteous, and efficient service delivery.
This position requires a strong analytical mind and excellent communication skills to collaborate with various stakeholders, including specialists, operations managers, and district managers.
Job Description:
- Utilize route optimization software to create capacity, decrease specialist travel time, and increase service efficiencies
- Review and adjust routes daily as needed in response to customer requests and colleague availability
- Communicate effectively with specialists to adjust assignments, add/remove locations, or reassign specialists to additional routes to assist peers and/or customers
- Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed
- Accept and respond to calls from Customer Service colleagues with customer requests and feedback
- Track individual specialist productivity and monitor execution to share with Operations Managers, District Managers, and Regional Director for informed management decision making
Requirements:
- 1-2 years of experience in related field or combination of education and relevant experience in route operations required
- Previous experience in operations, logistics, and scheduling is essential
- Ability to support resource plans by coordinating with other Field Ops., Support teams, and Service Delivery colleagues
- Strong attention to detail and analytical skills
- Excellent communication skills both written and verbal to collaborate with others under time-sensitive conditions
Benefits:
- Competitive salary: $65,000 - $80,000 per annum (based on location and experience)
- Paid training and certification programs
- Comprehensive benefits package, including medical, dental, and vision coverage
- Short and long-term disability coverage
- Life insurance and matching RRSP program
- Paid sick and vacation days
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