Support Worker
2 weeks ago
About the Role:
The Alex is seeking a highly skilled and compassionate Support Worker to join our team at Abbeydale Place and The Prelude, two low-barrier Place Based Supportive Housing (PBSH) programs. As a Support Worker, you will play a vital role in providing safe and stable housing to adults with a history of homelessness and a high level of vulnerabilities due to concurrent health disorders.
Key Responsibilities:
- Provide resident care and engagement services, including support with daily needs, care plans, and service plan goals.
- Design and facilitate group and individual programming focused on areas such as recreation, harm reduction, skill building, cultural connection, and wellbeing.
- Provide ongoing support to residents, including crisis management, de-escalation, and conflict resolution.
- Complete hourly checks of the building to ensure the safety of all residents and respond appropriately.
- Support with new intakes, including ensuring vacant rooms are cleaned and set up for new residents.
- Adhere to the code of ethics and program procedure manual.
- Complete administrative tasks, including writing case notes, data collection and entry, and assisting with online grocery orders.
- Act as a support to the case management team and participate in training and team meetings.
Requirements:
- Degree or Diploma in a related field of study (ex. social work, psychology, recreation therapy) is an asset, or equivalent work experience.
- Strong communication skills, with the ability to build connections and rapport with participants.
- Demonstrated skills in facilitation, with the ability to coach and guide participants in various activities.
- Experience with place-based supportive housing and crisis intervention is an asset.
- Experience working with residents experiencing mental health barriers, homelessness, and poverty is an asset.
- A non-judgmental, patient, friendly, and professional demeanor.
- Ability to multi-task in a fast-paced environment.
- First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance is required.
- Demonstrated knowledge, understanding, and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.
- Willingness to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks.
Work Environment:
- Hours are 10:00 pm – 6:00 am Monday to Friday, with the possibility of adjustment based on program needs.
- Continuous periods of sitting, with occasional standing and walking (sometimes up/down stairwells).
- Occasional physical action requiring the ability to climb up/down stairwells, bend/crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs) throughout the shift.
Benefits:
- 3-weeks' vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP and/or Student Loan Repayment Program (up to 5% match)
- Sick/Wellness Days
- Personal Days
- Floating Holiday
- Employee Family Assistance Plan
- Professional Development
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