Installation Specialist

2 days ago

Brockville, Ontario, Canada Xplore Full time
Installation Technician Role

Xplore Inc. is seeking a skilled Installation Technician to join our team in Brockville, ON. As a key member of our operations team, you will be responsible for installing, servicing, and repairing residential and small business customer equipment, including satellite and fixed wireless internet, and wireless and Mesh Routers.

Key Responsibilities:
  • Dispatch to customer homes to install and repair internet services
  • Manage on-site installation, repair, maintenance, and test tasks
  • Maintain accurate and timely service reports
  • Manage inventory, including ordering, returning faulty units, and quarterly count submissions
  • Operate and maintain a company vehicle
  • Follow all company filed procedures and protocols
  • Cooperate with technical teams and share information across the organization
Requirements:
  • Valid driver's license and willingness to provide a driver's abstract annually
  • Completion of post-secondary education in a related field of technology, and/or relevant work experience
  • Demonstrated experience in installations of internet or satellite
  • Ability to work a flexible and rotating work schedule, including every other Saturday
  • Strong knowledge of computers and basic troubleshooting of internet connections
  • Ability to follow directions and/or use GPS mapping
  • Knowledge of working standards of Health and Safety, construction, and CSA
  • Strong oral and written communication skills, professionalism, and tact in representing the company to our customers
  • Ability to interpret and solve technical problems, resourceful, courteous, honest, and reliable
  • Strong time management skills with attention to detail

As a condition of employment and to comply with industry-related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada's fibre, 5G, and satellite broadband company for rural living. We are committed to the relentless pursuit of an improved broadband experience for all Canadians. We are building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

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