Global Technical Support Specialist
1 week ago
Ciena Communications, Inc. is committed to providing a culture of personalized work environment that empowers growth and well-being.
Why Ciena?- We believe in life-work integration and provide remote work options and flexible schedules.
- An inclusive and diverse workplace fosters empowered employees.
- Our comprehensive benefits include paid family leave programs and employee development opportunities.
- Competitive salaries, incentive programs, and employee stock option purchases are offered.
- Flexible paid time off allows for recharging and relaxation.
About the Role:
You will be responsible for providing system-level post-sales support to customers, including testing, troubleshooting, and remote technical assistance.
This role requires strong problem-solving skills with SONET/SDH equipment, Carrier Ethernet devices, and fiber optic facilities.
Excellent communication and relationship-building skills are essential for success in this position.
Requirements:
- Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with technical support experience in the Telco industry.
- Basic knowledge of fiber optic transport and switching equipment operation.
- The ability to travel globally for customer site visits and Ciena locations.
- Demonstrated proficiency with Microsoft Office Suite.
Assets:
- Working knowledge in data communications, UNIX, SUN/Oracle, and IP networks.
- Basic knowledge of OTN and related technology.
- CE-A and OC-A certifications.
- Experience with various types of test equipment for optical and protocol testing.
Estimated Salary: $85,000 - $120,000 per year
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