Customer Service Team Lead Position

1 week ago


Brampton, Ontario, Canada Husky Full time
Job Description

We are seeking an experienced Customer Service Team Lead to join our team at Husky. The successful candidate will be responsible for leading a team of sales workers and overseeing the day-to-day operations of our retail store.

Key Responsibilities:
  • Sales Floor Management: Assign sales workers to duties, ensure that sales floors are fully staffed and productive during peak periods.
  • Operations Oversight: Authorize payments by cheque, approve return of merchandise, and establish work schedules to meet business needs.
  • Team Development: Supervise and co-ordinate activities of workers, provide guidance and coaching to improve performance and achieve sales targets.
  • Customer Service: Sell merchandise, resolve customer requests and complaints in a professional manner, and promote excellent customer service standards.
  • Inventory Management: Organize and maintain inventory levels, manage stockroom operations, and ensure that stock is properly receipted and put away.
Requirements:

To be successful as a Customer Service Team Lead at Husky, you will require:

  • A Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory or leadership role.
  • Excellent communication and interpersonal skills.
  • A strong ability to work independently and as part of a team.
Work Environment:

This is a permanent position working 32 hours per week. You will work with a team of 1-2 people and communicate primarily in English.



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