Customer Service Team Lead Position
1 week ago
We are seeking an experienced Customer Service Team Lead to join our team at Husky. The successful candidate will be responsible for leading a team of sales workers and overseeing the day-to-day operations of our retail store.
Key Responsibilities:- Sales Floor Management: Assign sales workers to duties, ensure that sales floors are fully staffed and productive during peak periods.
- Operations Oversight: Authorize payments by cheque, approve return of merchandise, and establish work schedules to meet business needs.
- Team Development: Supervise and co-ordinate activities of workers, provide guidance and coaching to improve performance and achieve sales targets.
- Customer Service: Sell merchandise, resolve customer requests and complaints in a professional manner, and promote excellent customer service standards.
- Inventory Management: Organize and maintain inventory levels, manage stockroom operations, and ensure that stock is properly receipted and put away.
To be successful as a Customer Service Team Lead at Husky, you will require:
- A Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a supervisory or leadership role.
- Excellent communication and interpersonal skills.
- A strong ability to work independently and as part of a team.
This is a permanent position working 32 hours per week. You will work with a team of 1-2 people and communicate primarily in English.
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