Residential Claims Advisor II
18 hours ago
Sécurité Nationale Compagnie d'Assurance is part of TD Bank Group, one of Canada's largest financial institutions. We help protect Canadian families with a wide range of products, including General Insurance and Life and Health. With over four million customers, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Job SummaryWe are seeking a highly skilled Residential Claims Advisor II to join our team. As a key member of our claims team, you will be responsible for handling residential claims, providing sound advice to customers, and ensuring a legendary customer experience at every interaction.
Key Responsibilities- Engage customers in conversations to understand and meet their needs by providing advice and service regarding coverage and the claims process.
- Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience.
- Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate.
- Demonstrate flexibility to be able to change activities based on customer and business needs.
- Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience.
- College/University degree
- 3+ years relevant experience
We offer a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
How to ApplyWe'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
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