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Customer Service Representative

1 month ago

Kelowna, British Columbia, Canada PARC Retirement Living Full time

About the Role

We are seeking a skilled Receptionist to join our team at PARC Retirement Living. As a Receptionist, you will be the first point of contact for residents, visitors, and staff, providing a warm and welcoming atmosphere.

Key Responsibilities

  • Provide exceptional customer service to residents, visitors, and staff
  • Perform administrative tasks, including answering phone calls, responding to requests, and managing the residence driver's schedule
  • Assist with recreation programs and events, and support other departments as needed
  • Manage the residence's front desk, including receiving deliveries and organizing service requests
  • Scanning payable invoices and submitting them to appropriate managers for approval
  • Respond to emergency calls and assist with security issues

The Benefits

  • Meaningful work in a supportive and diverse team environment
  • A true living wage, with opportunities for advancement
  • Flexible hours and location, with guaranteed shifts every week
  • High-value benefits, including extended health, vision, dental, life, AD&D, and disability insurance
  • Opportunities for training and professional development

Requirements

  • Grade 12 education or equivalent
  • At least two years of reception experience in a similar environment, with a strong focus on customer service
  • Exceptionally strong computer skills, including Microsoft Word, Excel, Outlook, and Publisher
  • Current First Aid and CPR certifications, along with WHMIS
  • Ability to work in a fast-paced environment, handling high-stress situations calmly

About PARC Retirement Living

PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We are committed to providing a supportive and inclusive environment for our residents, staff, and partners.