Customer Service Representative

4 weeks ago

Calgary, Alberta, Canada Calgary Stampede Full time

About the Calgary Stampede

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community.

Exemplifying the theme We're Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community.

Position Summary

The Desk Agent role is responsible for providing support to building security and operations teams, employees and guests. This position will deliver exceptional customer service to employees, guests and contractors when they arrive onsite and check in at the designated area.

This role supports in employee and contractor access to building and event spaces, radios, keys, lockers and various other assets as required.

Key Accountabilities

  • Deliver exceptional customer service to all guests, employees and suppliers/contractors.
  • Distribute, track, and receive keys, access cards, radios to employees and contractors as per operating procedure.
  • Oversee Visitor Management tracking including employee, contractor, and supplier check in.
  • Implement new process and service standard initiatives.
  • Complete special projects as assigned.
  • Maintain a high level of professionalism and customer service to be a positive representative for the Calgary Stampede.
  • Follow organizational and departmental Standard Operating Procedures and ensure these procedures are adhered to by others.
  • Liaise with & develop working relationships with external and internal stakeholders.
  • Maintain knowledge of current and upcoming Park events and activities to provide information and general assistance to employees, volunteers, and visitors.

Qualifications:

  • High School Diploma
  • Minimum one year of related experience in customer service
  • Intermediate knowledge of MS Office Suite (Word, Excel and Outlook).
  • Ability to manage difficult situations in a controlled and effective manner.
  • Effective problem solving, and conflict resolution skills are essential
  • Excellent written, verbal skills and interpersonal skills.
  • Excellent communication and time management skills with the ability to multitask and handle confrontational encounters
  • Self-motivated with the ability to work independently and in team environments

Working Conditions

  • This position requires both stationary desk work and standing for counter service.
  • Continuous, repetitive arm, hand and finger movements. Reaching, bending, carrying and stair climbing. Exposure to dust, fumes, gases, odor, animal dander and changes in temperature. Occasional lifting, pushing/pulling up to 25 lbs. Adequate visual, sensory and auditory acuity is required.
  • Shift work, including evenings and weekends will be required.
  • The ability to stand for short periods of time will be required.
  • Viewing of computer monitors on a frequent basis.

To Apply

To apply, please submit your resume.

All applicants are thanked in advance and only those selected for interviews will be contacted.

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