Experienced Service Operations Manager for Thriving Restaurant Chain
1 week ago
Gateway Casinos & Entertainment Limited
A Career in Hospitality Management
We are seeking a highly skilled and experienced Service Operations Manager to join our team at Gateway Casinos & Entertainment Limited. As a leader in the hospitality industry, we offer a dynamic and challenging work environment that fosters growth and development.
Job Summary:
The Service Operations Manager will be responsible for overseeing the day-to-day operations of our restaurants, ensuring exceptional customer service, and driving revenue growth. This is an exciting opportunity for an experienced professional to lead a team of dedicated staff and contribute to the success of our organization.
About Us:
Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. With 27 gaming properties across British Columbia, Ontario, and Alberta, we employ over 8,000 people and offer a range of amenities, including restaurants, bars, and hotels.
Key Responsibilities:
- Maintain expert knowledge of events, products, and promotions to ensure seamless execution.
- Ensure profitability by achieving financial and performance goals.
- Supervise shift operations, including employee and guest-related functions.
- Motivate employees to deliver exceptional service and exceed guest expectations.
- Participate in training and instruction of employees in food handling procedures, quality service standards, and department procedures.
- Manage team efficiencies to meet operational needs.
- Responsible for opening and closing procedures, including cash-outs and daily sales reporting.
- Maintain compliance with policies and procedures.
- Cash management and enforcing Serving It Right and company policies on guest alcohol consumption.
Requirements:
- Three years of supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel, or equivalent combination of education and experience.
- World Host/Super Host certificate or similar customer service programs.
- WHMIS training preferred.
- Wine knowledge or experience as a Wine Steward an asset.
- Excellent communication skills, both speaking and written.
- Working knowledge of computer skills in word processing, spreadsheets, email, internet navigation, and presentation software.
- Experience with Point of Sale system.
- Excellent problem-solving skills.
- Goal driven and organized.
- High level of customer service skills, ability to communicate with guests to ensure satisfaction.
- Proven detail-oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.
What We Offer:
- Competitive salary: $52,000 - $58,000 per year.
- Full benefits package for full-time employees.
- Retirement savings plan.
- Exciting, supportive, and fun work environment.
- FAMILY AND FRIENDS DISCOUNTS ON TRAVEL, TECH, FOOD, BEVERAGE, AND FITNESS.
- Development and training opportunities.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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