Retail Store Operations Lead

3 weeks ago


Mississauga, Ontario, Canada Meadowvale Ford Sales & Service Limited Full time
Job Title: Retail Store Operations Lead

Meadowvale Ford Sales & Service Limited is looking for a highly skilled Retail Store Operations Lead to oversee the day-to-day operations of our sales floor. The ideal candidate will have a strong background in retail management and excellent leadership skills.

Key Responsibilities:
  • Assign sales workers to duties to ensure efficient store operations.
  • Hire and train staff, or arrange for their training, to maintain high performance standards.
  • Order merchandise to meet customer demand and maintain an attractive store display.
  • Authorize the return of merchandise to ensure customer satisfaction.
  • Establish work schedules to ensure adequate staffing and maintain a productive work environment.
  • Sell merchandise to customers, promoting products and providing excellent customer service.
  • Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Resolve issues that may arise, including customer complaints, supply shortages, and any other workplace concerns.
  • Organize and maintain inventory to prevent stockouts and minimize waste.
  • Supervise and co-ordinate the activities of sales workers to ensure effective team performance.
  • Conduct performance reviews to evaluate employee performance and provide constructive feedback.
Work Conditions and Physical Capabilities:
  • This role requires working in a fast-paced environment with tight deadlines.
  • The ability to handle heavy loads, have manual dexterity, and maintain attention to detail is essential.
  • The Retail Store Operations Lead will be required to stand for extended periods, walk, and sit, with occasional bending, crouching, and kneeling.
Personal Suitability:
  • The successful candidate will possess excellent oral communication skills, be a team player, and have a strong sense of reliability.
  • They will also have the ability to multitask, have good judgement, and be efficient in their interpersonal skills.


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