Client Experience Director

2 weeks ago

Toronto, Ontario, Canada Sephora Full time
About the Role

We are seeking a highly skilled and experienced Interim Team Lead to join our team at Sephora. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our store, including managing inventory, visual merchandising, and maintaining a coaching culture.

Key Responsibilities
  • Sales Experience: Ensure that all on-stage cast properly execute Sephora's selling model, Get, Give, Teach. Drive sales and services at the Beauty, Skin and Fragrance Studio.
  • Training & Development: Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
  • Maintain a Coaching Culture: Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
  • Makeup & Skincare Passion: Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
  • Passionate about Clients: Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
  • Employee Engagement: Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.
  • Operational Excellence: Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
  • Inventory Management: Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
  • Visual Merchandising: Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
Requirements
  • You have 1 to 3 years experience in a similar role at a similar volume store or equivalent internal experience.
  • You can demonstrate strong client service skills.
  • You have demonstrated effective time management and problem-solving skills.
  • You have proven ability to manage time to execute multiple tasks and changing priorities.
  • You have flexible availability to work during peak retail hours such as nights, weekends, and holidays.

  • Intelligence Director

    1 day ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Title: Director of Strategic IntelligenceWe are seeking a highly skilled Director of Strategic Intelligence to join our team at Director File. As a key member of our organization, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support our objectives.Key Responsibilities:Develop and implement...

  • Intelligence Director

    1 day ago

    Old Toronto, Ontario, Canada Director File Full time

    Job Title: Director of Strategic IntelligenceWe are seeking a highly skilled Director of Strategic Intelligence to join our team at Director File. As a key member of our organization, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support our objectives.Key Responsibilities:Develop and implement...

  • Intelligence Director

    5 days ago

    Old Toronto, Ontario, Canada Director File Full time

    Director File is seeking a highly skilled Director, Threat Intelligence Lead to join our team. As a key member of our organization, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support our objectives. You will work closely with our Senior Director of Threat Intelligence to assess trends and provide...

  • Intelligence Director

    4 days ago

    Old Toronto, Ontario, Canada Director File Full time

    Director File is seeking a highly skilled Director, Threat Intelligence Lead to join our team. As a key member of our organization, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support our objectives. You will work closely with our Senior Director of Threat Intelligence to assess trends and provide...

  • Threat Intelligence Director

    1 week ago

    Old Toronto, Ontario, Canada Director File Full time

    Director File is seeking a highly skilled Director, Threat Intelligence Lead to join our team. As a key member of our Director File team, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support our organization's objectives. You will work closely with our Senior Director of Threat Intelligence to...

  • Threat Intelligence Director

    1 week ago

    Old Toronto, Ontario, Canada Director File Full time

    Director File is seeking a highly skilled Director, Threat Intelligence Lead to join our team. As a key member of our Director File team, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support our organization's objectives. You will work closely with our Senior Director of Threat Intelligence to...

  • Director, Client Experience Management

    2 weeks ago

    Toronto, Ontario, Canada Sun Life Financial Full time

    About the Role:The Director, Journey Design is a key member of the Canadian Client Experience Office (CXO) team, reporting to the AVP, Journey Design and Strategy. This role is responsible for working with stakeholders across the organization to identify, define, and shape key client experiences across our products, services, and channels.Key...

  • Director, Client Experience Management

    2 weeks ago

    Toronto, Ontario, Canada Sun Life Financial Full time

    About the Role:The Director, Journey Design is a key member of the Canadian Client Experience Office (CXO) team, reporting to the AVP, Journey Design and Strategy. This role is responsible for working with stakeholders across the organization to identify, define, and shape key client experiences across our products, services, and channels.Key...

  • Director, Threat Intelligence Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Director, Threat Intelligence Lead

    2 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support the organization's objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to stakeholders across the enterprise.Key...

  • Director, Threat Intelligence Lead

    2 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support the organization's objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to stakeholders across the enterprise.Key...

  • Director, Threat Intelligence Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Director, Financial Controls

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    About This Role As Director, Financial Controls & Client Experience, you will lead a team dedicated to enhancing the client experience and ensuring operational excellence within Tangerine Investments. You'll play a pivotal role in shaping a client-centric culture, driving process improvements, and mitigating non-financial risks. Key...

  • High Jewelry and Client Experience Director

    2 weeks ago

    Toronto, Ontario, Canada Tiffany & Co. Full time

    Job SummaryTiffany & Co. is seeking a highly skilled and experienced professional to join our team as a Director of Client Relations and High Jewelry. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive client engagement and loyalty, while also overseeing the management of high jewelry sales and...

  • High Jewelry and Client Experience Director

    2 weeks ago

    Toronto, Ontario, Canada Tiffany & Co. Full time

    Job SummaryTiffany & Co. is seeking a highly skilled and experienced professional to join our team as a Director of Client Relations and High Jewelry. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive client engagement and loyalty, while also overseeing the management of high jewelry sales and...

  • Client Experience Director

    2 weeks ago

    Toronto, Ontario, Canada the Ladders Full time

    About the RoleThe Manager, Client Experience is a critical position at The Ladders, responsible for overseeing the delivery of high-quality insurance brokerage services to clients. This role requires a strong understanding of customer needs and preferences, as well as the ability to manage relationships and ensure customer satisfaction.Key...

  • Client Experience Director

    2 weeks ago

    Toronto, Ontario, Canada the Ladders Full time

    About the RoleThe Manager, Client Experience is a critical position at The Ladders, responsible for overseeing the delivery of high-quality insurance brokerage services to clients. This role requires a strong understanding of customer needs and preferences, as well as the ability to manage relationships and ensure customer satisfaction.Key...

  • Interim Assistant Store Director

    1 week ago

    Toronto, Ontario, Canada Sephora Full time

    {"h1": "Interim Assistant Store Director Job Description", "p": "At Sephora, we're passionate about delivering exceptional client experiences and driving business growth. As an Interim Assistant Store Director, you'll play a key role in managing all aspects of the client experience in a specific store location. This role involves supporting areas such as...

  • Interim Assistant Store Director

    1 week ago

    Toronto, Ontario, Canada Sephora Full time

    {"h1": "Interim Assistant Store Director Job Description", "p": "At Sephora, we're passionate about delivering exceptional client experiences and driving business growth. As an Interim Assistant Store Director, you'll play a key role in managing all aspects of the client experience in a specific store location. This role involves supporting areas such as...

  • Client Services Director

    2 weeks ago

    Toronto, Ontario, Canada Selby Jennings Full time

    **About the Role**Our client, a leading expert network company, is seeking a Client Services Director to lead a team of 5-7 associates. This is a fast-track opportunity to a Vice President role.**Key Responsibilities**Lead a team of client service professionals, providing guidance and support to ensure exceptional client experiences.Develop and maintain...