Robotics After-sales Service Specialist

4 days ago


Boisbriand, Quebec, Canada Kinova Inc. Full time

Kinova Inc. is a leading robotics company seeking an experienced Robotics After-sales Service Specialist to join our team.

We are offering a competitive salary of $60,000 - $80,000 per year, plus benefits and perks.

About the Job

The successful candidate will be responsible for repairing and maintaining Kinova's robotic products to ensure they meet our customers' expectations.

  • Perform repairs on Kinova products;
  • Analyze electronic defects and perform soldering and repair of electronic components;
  • Carry out mechanical repairs;
  • Take charge of customer returns and ensure complete follow-up of the internal process;
  • Reproduce problems reported by customers, analyze defective components, and carry out necessary maintenance, repairs, and upgrades;
  • Ensure conformity of robotic products to their original specifications and collaborate with production engineering;
  • Complete internal documentation required to comply with ISO 13485 standards;
  • Contribute to the implementation and support of internal processes;
Requirements

To succeed in this role, you should have:

  • A college diploma (DEC) in electronics or other relevant experience;
  • One year of relevant experience;
  • Experience or interest in after-sales service;
  • Interest in new technologies;
  • Ability to work in a team;
  • Excellent interpersonal skills;
  • Sense of priority and urgency;
  • Fluency in English/French (oral and written).
What We Offer

We offer a comprehensive compensation package that includes:

  • Competitive salaries;
  • Group RRSP with employer contribution;
  • Group insurance paid at 50% by Kinova;
  • Stable schedule;
  • Up to 4 weeks of vacation;
  • Personal days off in addition to vacation;
  • Snacks, coffee, and fresh fruit at all times;
  • A dedicated and great work team;
  • A state-of-the-art environment;
  • A company culture focused on the development of each individual;
  • Free parking;
  • Electric vehicle charging stations;
  • Regular social and sporting events;
Assets

If you have programming skills, you will have an added advantage in this role.



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