Robotics After-sales Service Specialist
4 days ago
Kinova Inc. is a leading robotics company seeking an experienced Robotics After-sales Service Specialist to join our team.
We are offering a competitive salary of $60,000 - $80,000 per year, plus benefits and perks.
About the JobThe successful candidate will be responsible for repairing and maintaining Kinova's robotic products to ensure they meet our customers' expectations.
- Perform repairs on Kinova products;
- Analyze electronic defects and perform soldering and repair of electronic components;
- Carry out mechanical repairs;
- Take charge of customer returns and ensure complete follow-up of the internal process;
- Reproduce problems reported by customers, analyze defective components, and carry out necessary maintenance, repairs, and upgrades;
- Ensure conformity of robotic products to their original specifications and collaborate with production engineering;
- Complete internal documentation required to comply with ISO 13485 standards;
- Contribute to the implementation and support of internal processes;
To succeed in this role, you should have:
- A college diploma (DEC) in electronics or other relevant experience;
- One year of relevant experience;
- Experience or interest in after-sales service;
- Interest in new technologies;
- Ability to work in a team;
- Excellent interpersonal skills;
- Sense of priority and urgency;
- Fluency in English/French (oral and written).
We offer a comprehensive compensation package that includes:
- Competitive salaries;
- Group RRSP with employer contribution;
- Group insurance paid at 50% by Kinova;
- Stable schedule;
- Up to 4 weeks of vacation;
- Personal days off in addition to vacation;
- Snacks, coffee, and fresh fruit at all times;
- A dedicated and great work team;
- A state-of-the-art environment;
- A company culture focused on the development of each individual;
- Free parking;
- Electric vehicle charging stations;
- Regular social and sporting events;
If you have programming skills, you will have an added advantage in this role.
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