Residential Support Worker

1 month ago

Vancouver, British Columbia, Canada The Salvation Army Full time

Job Title: Residential Support Worker - Transitional Housing

Job Summary:

The Salvation Army is seeking a Residential Support Worker to join our team in Transitional Housing. As a Residential Support Worker, you will work with residents in all areas of personal development and growth, life skills, and social and spiritual activities to enable them to attain their full potential.

Key Responsibilities:

Administrative Duties:

  • Answer telephone calls and refer them to the appropriate person(s).
  • Admit visitors to the Centre according to guidelines.
  • Maintain confidentiality and keep accurate files and statistical records.
  • Receive and explain applications for potential residents, along with updating the waitlist.
  • Assist with the intake process and departure process of residents.
  • May receive residents' rent and place funds in the designated lockbox as per written protocol.
  • Perform other work-related duties as assigned by the Program Manager.

Community Support:

  • Supervise and monitor the actions and interactions of residents during assigned shifts.
  • Respond to all resident inquiries within the framework of Centre Policies and Procedures.
  • Research and develop knowledge of issues that relate to residents. Develop resource information as relevant for residents.
  • Maintain contact with the Salvation Army, City and Provincial Government, and community agencies to coordinate activities and available resources for the benefit of the Centre and the residents.
  • Initial response to emergencies such as fire alarms or other situations.
  • Respond and assist residents at times of physical, mental, or emotional crises.

Financial and Materials Management:

  • Minimal material responsibility.
  • Uses or maintains organization assets in accordance with established guidelines.
  • Does not process any financial transactions with no budget responsibilities.
  • May receive residents' rent and place funds in the designated lockbox as per written protocol.

Working Conditions:

  • Duties require the employee to work in Grace Mansion, an 84-room, four-story residence located in downtown Vancouver.
  • Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas and general building.
  • The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

Qualifications and Education Requirements:

Education/Certifications:

  • Completion of a high school diploma.
  • Any additional formal post-secondary/college program in a related field will be considered as an asset.
  • Current Certification in First Aid/CPR.
  • Training/Certification in Addictions and/or Mental Health issues or willingness to be trained.
  • Certification in Non-Violent Crisis Intervention or willingness to be trained.
  • WHMIS.
  • Certification in FOODSAFE Level 1 or willingness to be trained.
  • Alternative combination of education and experience might be considered.

Experience:

  • A minimum of 10 months of focused experience working in a residential setting.
  • Computer skills and training in Word, Outlook, and Excel.

Required Skills/Knowledge:

  • Organized with good attention to detail.
  • Good analytical and problem-solving skills.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Understanding of and ability to follow the Universal precautions.
  • Fluent spoken and written English.
  • Quality oral and written communication skills.
  • Criminal Record Review Act clearance to work with vulnerable adults.
  • Ability to de-escalate individuals in stressful situations.

Additional Requirements:

  • Background check consent.
  • A clear vulnerable sector screening.
  • A clean drivers abstract.
  • Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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