Client Experience Associate
6 days ago
Gee Beauty is a leading provider of exceptional client experiences. Our team of experts works tirelessly to ensure that every interaction with our brand exceeds expectations.
Job OverviewWe are seeking a highly skilled Client Experience Specialist to join our team. This role will be responsible for delivering top-notch service to clients, ensuring their needs are met efficiently and effectively.
Key ResponsibilitiesClient Onboarding & Engagement:
- Guide new clients through our studio, setting clear expectations and ensuring smooth transitions.
- Educate clients on our services and products, helping them get the most out of their experience.
- Build rapport with clients to understand their needs, preferences, and goals.
Client Support:
- Serve as the primary point of contact for clients, addressing questions, concerns, and requests in a timely and professional manner.
- Troubleshoot and resolve client issues, collaborating with internal teams to ensure efficient problem-solving.
- Ensure client satisfaction by tracking metrics and making recommendations for improvement.
Relationship Management:
- Develop and maintain long-term relationships with clients, ensuring ongoing satisfaction and loyalty.
- Proactively reach out to clients to gather feedback, offer assistance, and ensure their needs are met.
- Identify opportunities to upsell or cross-sell additional services based on client needs and business goals.
Skills & Qualifications:
- 2+ years of experience in customer service, client success, or client support.
- Excellent verbal and written communication skills with a customer-first mindset.
- Strong analytical and troubleshooting skills, with the ability to resolve issues independently or collaboratively.
- Ability to build rapport and establish trust with clients quickly and effectively.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.
Fully paid benefits, including health, dental, and vision coverage.
Paid time off and lunch breaks.
RRSP contributions after 5 years.
Extensive training in customer service, skincare, makeup, and business.
50% discount on all products.
20% discount on services.
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