Client Experience Associate

6 days ago


Toronto, Ontario, Canada Gee Beauty Full time
About Gee Beauty

Gee Beauty is a leading provider of exceptional client experiences. Our team of experts works tirelessly to ensure that every interaction with our brand exceeds expectations.

Job Overview

We are seeking a highly skilled Client Experience Specialist to join our team. This role will be responsible for delivering top-notch service to clients, ensuring their needs are met efficiently and effectively.

Key Responsibilities

Client Onboarding & Engagement:

  • Guide new clients through our studio, setting clear expectations and ensuring smooth transitions.
  • Educate clients on our services and products, helping them get the most out of their experience.
  • Build rapport with clients to understand their needs, preferences, and goals.

Client Support:

  • Serve as the primary point of contact for clients, addressing questions, concerns, and requests in a timely and professional manner.
  • Troubleshoot and resolve client issues, collaborating with internal teams to ensure efficient problem-solving.
  • Ensure client satisfaction by tracking metrics and making recommendations for improvement.

Relationship Management:

  • Develop and maintain long-term relationships with clients, ensuring ongoing satisfaction and loyalty.
  • Proactively reach out to clients to gather feedback, offer assistance, and ensure their needs are met.
  • Identify opportunities to upsell or cross-sell additional services based on client needs and business goals.

Skills & Qualifications:

  • 2+ years of experience in customer service, client success, or client support.
  • Excellent verbal and written communication skills with a customer-first mindset.
  • Strong analytical and troubleshooting skills, with the ability to resolve issues independently or collaboratively.
  • Ability to build rapport and establish trust with clients quickly and effectively.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.

Fully paid benefits, including health, dental, and vision coverage.

Paid time off and lunch breaks.

RRSP contributions after 5 years.

Extensive training in customer service, skincare, makeup, and business.

50% discount on all products.

20% discount on services.



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