Wireless Retail Operations Manager

1 week ago


Owen Sound, Canada The Mobile Shop Full time

The Mobile Shop is seeking an exceptional Wireless Retail Operations Manager to lead our team of sales representatives and drive revenue growth. As a key member of our retail operations team, you will be responsible for leading and motivating a team to achieve sales targets and objectives.

About the Role:

  • Lead and motivate a team of Wireless Sales Representatives to achieve sales targets and objectives.
  • Actively participate in engaging customers in sales activities as part of daily responsibilities.
  • Provide ongoing training, coaching, and development to Wireless Sales Representatives to improve their skills, product knowledge, and customer service abilities.
  • Develop and implement sales strategies to drive revenue growth, increase market share, and achieve business objectives.
  • Monitor and evaluate the performance of Wireless Sales Representatives, providing feedback and implementing performance improvement plans as needed.
  • Ensure the highest level of service is provided to all customers, resolving escalations and maintaining customer satisfaction.
  • Oversee inventory levels and implement a strategy to minimize shrinkage and inventory turnover.
  • Manage product placement, signage, and displays to maximize sales and enhance the customer shopping experience.
  • Adhere to store-level budgets by effectively managing expenses, labour costs, and financial performance.

What We Offer:

  • A competitive compensation package including a base salary of $70,000 - $80,000 per year, plus uncapped commission.
  • Comprehensive group benefits, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to support your career path and help you reach your full potential.
  • An exceptional in-store experience for all customers, with a focus on delivering personalized service and exceeding expectations.
  • A fun and dynamic work environment, with regular team events and opportunities to engage with customers.

About The Mobile Shop:

We are a leading provider of wireless services and products, dedicated to connecting Canadians with the latest innovations in telecommunications. Our team of Mobilists (Wireless Store Managers and Wireless Sales Representatives) are passionate about delivering exceptional customer service and driving sales success.

How to Apply:

If you are a motivated and results-driven individual looking for a challenging role in retail operations, we encourage you to apply. Please visit our career page to learn more about this opportunity and submit your application.



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