Member Services Representative

15 hours ago

Port Colborne, Ontario, Canada Meridian Full time
About the Role

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Meridian. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, promoting our products and services, and building strong relationships with our community.

Key Responsibilities
  • Provide superior member experience through the identification and promotion of products and services
  • Demonstrate perseverance in difficult situations by showcasing understanding to members' perspectives and creating action plans to resolve their concerns
  • Ensure proper due diligence by posting all transactions accurately and timely
  • Maintain discretion and confidentiality to respect members' privacy
  • Participate in branch activities in support of expanding the member relationship and growing our digital ambassador program
Requirements
  • Previous work experience in a customer service role, with cash handling experience as an asset
  • High school diploma or relevant working experience
  • Flexibility to work all scheduled hours, including some evenings and Saturdays
  • Proven understanding of computer systems and programs, including Microsoft Office and Outlook
  • Strong negotiation, interpersonal, written, and oral communication skills
  • Effective organizational time management and problem-solving skills
What We Offer
  • A competitive salary and benefits package, including paid vacation time and employer-paid health benefits
  • A defined contribution pension matching program
  • Financial benefits, including free banking and special rates on mortgages, lines of credit, and more
  • A tuition reimbursement program
  • A unique rewards and recognition program
About Meridian

Meridian is Ontario's largest credit union and second-largest in Canada, helping to grow the lives of our more than 360,000 members. We have a strong commitment to promoting an inclusive and accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to employing a workforce that reflects the diversity of our communities and members in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

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