Application Support Specialist

4 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role:

We are seeking an Application Support Analyst to join our team in Global Banking Technology & Operations (GBTO).

In this role, you will be responsible for supporting users of regulatory reporting and trading applications, monitoring processes and infrastructure, and managing the resolution, tracking, and documentation of incidents and requests.

You will also participate in Change Management / Release Management (CMRM) processes, contribute to development projects within an agile team, and execute quality, non-regression, and post-deployment tests.

As an Application Support Analyst, you will work closely with our stakeholders and a multitude of other teams to ensure the smooth operation of our applications and infrastructure.

Key Responsibilities:

  • Support users of regulatory reporting and trading applications
  • Monitor processes and infrastructure
  • Manage the resolution, tracking, and documentation of incidents and requests
  • Participate in Change Management / Release Management (CMRM) processes
  • Contribute to development projects within an agile team
  • Execute quality, non-regression, and post-deployment tests
  • Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation
  • Conduct data analysis for our users or for improvement purposes
  • Track Changes in production, QA, High Impact Incidents, and transversal incidents
  • Provide high-quality analysis and action plan for incidents remediation
  • Produce and maintain application manuals and runbooks up to date

Requirements:

  • Experience working in a similar role in a complex information system environment
  • Ability to structure, document, and share knowledge
  • Familiarity with monitoring and job scheduling concepts
  • Incident resolution and request handling

Preferred Qualifications:

  • Prior experience in a financial environment
  • Familiarity with ITIL framework
  • Basic financial / capital market knowledge

Education: Bachelor's degree in computer science or related field.

Languages: English, French.

Our Team:
What We Offer:

  • Minimum of 20 Vacation days + 4 personal days
  • Supportive Maternity, paternity, parental and adoption leave policy
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
  • Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
  • A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

Our Culture:

We live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. We are committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Hybrid Work Environment:
We offer a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs.

SGS Societe Generale de Surveillance SA

This role is open to candidates with a strong background in technology operations and a passion for supporting users and improving processes. If you are motivated and enjoy working in a team environment, we encourage you to apply for this exciting opportunity.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

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