Senior Operations Manager

2 weeks ago

Old Toronto, Canada Tari Labs, LLC. Full time
Job Description

We are seeking an experienced Senior Operations Manager to join our Project Delivery team at Tari Labs, LLC.

This role will provide strategic and operational support to the Vice President to advance Project Delivery's mandate. The successful candidate will oversee initiatives related to strategic planning, resource planning, and operational improvements.

The ideal candidate will have a strong background in business administration, commerce, or a relevant discipline, with experience in managing complex projects and teams. They should also possess excellent communication and interpersonal skills, with the ability to build relationships with internal stakeholders and external partners.

Key Responsibilities:

  1. Provide strategic and operational assistance to the Vice President of the Project Delivery division.
  2. Support divisional issues management and respond to high-priority executive requests.
  3. Track and report on divisional priorities to the leadership team.

Divisional Strategy and Change Management:

  1. Lead the development of the multi-year divisional strategy and annual priorities.
  2. Lead select initiatives related to executing Strategic priorities.
  3. Collaborate with the Vice President on change management processes aligned with strategic objectives.

Resource Planning and Management:

  1. Collaborate with internal functions (HR, Finance, and Program Management Office) to operationalize outcomes.
  2. Oversee resource planning, budget setting, and tracking/reporting for senior management within Project Delivery.
  3. Lead the development and implementation of resourcing process/model reforms as needed.

HR Liaison and Issue Resolution:

  1. Work closely with the HR Team to manage resource-related processes (development planning, performance assessment, talent review).
  2. Identify and address issues, providing options for resolution.

Stakeholder Relationship Management:

  1. Build and manage relationships with internal stakeholders to enhance operational effectiveness.
  2. Monitor portfolio performance and address risks related to divisional objectives and resourcing matters.
  3. Support the Manager and Advisor in strategic activities and performance management.

What We're Looking For:

  • Able to drive partnering across a wide variety of teams to develop effective solutions/outcomes.
  • Able to analyze complex data sets and distill into succinct reporting products for senior executive-level audiences.
  • Innovative and highly organized thinker with the ability to tackle multiple complex tasks in a dynamic environment and take initiative while remaining focused on priority tasks.
  • Effective and compelling communicator experienced in liaising with and presenting to groups with a wide range of professional backgrounds and varying levels of seniority.
  • Understanding of Broader Public sector policies, programs, and legislative and government decision-making processes.
  • Strong relationship building skills with demonstrated experience in dealing directly with internal and external stakeholders, including 3rd party partners, to provide direction on priorities, negotiate, positively influence outcomes, and build consensus, as applicable.
  • Experience in managing sensitive issues with tact, diplomacy, and sound judgment.
  • Experience in a government advisory capacity, briefing and making recommendations to senior executives and staff.
  • Background in business administration, commerce, or a relevant discipline.
  • PMP (Project Management Professional) designation would be considered an asset.
  • Change management knowledge/experience would be considered an asset.

Salary and Benefits:

We offer a competitive salary range of $120,500 to $180,800 per year, pay will align with skills, knowledge, and experience of the candidate. Our comprehensive benefits package includes a defined contribution pension plan, group retirement savings plan, group tax-free savings account, health, dental, vision, out-of-country care, paramedical services, and more. Additionally, we offer a pregnancy and parental leave program, access to virtual healthcare options, and a convenient central location at 1 Dundas St West, easily accessible by public transit.

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