Customer Service Representative in Dispute Resolution
2 weeks ago
We are seeking a highly skilled Customer Service Agent in Disputes to join our team at National Bank. As a key member of our fraud prevention and detection team, you will play a critical role in guiding our clients through the dispute process, preventing fraud, and protecting their financial interests.
Key Responsibilities- Respond to calls from customers who wish to dispute transactions on their account
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance in the dispute process
- Build a relationship of trust with customers, internal colleagues, and partners
- Refer clients to colleagues for specialized needs
You will be part of a dynamic team of 22 colleagues and report to the section director. Our team is known for its curiosity and involvement in the accomplishment of our mission. We help to exert a positive influence in people's lives through the process of fraud and disputes.
Training and DevelopmentYour start consists of a day training course lasting about 4 weeks. Your hands-on training on the lines, supported by expert colleagues, will continue for about 2 weeks. Our training, based on learning in action, allows you to master your craft. Access to colleagues with different expertise, experience, and diverse profiles enriches your development from all points of view.
Requirements- Have a high school diploma
- Experience in customer service, consulting services
- Ability to support clients and make decisions
In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeDispute Resolution SpecialistAt National Bank, we are committed to providing exceptional customer service. As a Dispute Resolution Specialist, you will play a critical role in ensuring our customers receive fair and timely resolutions to their disputes.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide...
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Montreal, Quebec, Canada National Bank Full timeDispute Resolution SpecialistAt National Bank, we are committed to providing exceptional customer service. As a Dispute Resolution Specialist, you will play a critical role in ensuring our customers receive fair and timely resolutions to their disputes.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide...
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Montreal, Quebec, Canada National Bank Full timeDispute Resolution SpecialistAt National Bank, we are committed to providing exceptional customer service. As a Dispute Resolution Specialist, you will play a critical role in ensuring our customers receive fair and timely resolutions to their disputes.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide...
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Montreal, Quebec, Canada National Bank Full timeDispute Resolution SpecialistAt National Bank, we are committed to providing exceptional customer service. As a Dispute Resolution Specialist, you will play a critical role in ensuring our customers receive fair and timely resolutions to their disputes.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a Customer Service Agent in Disputes at National Bank, you will play a critical role in ensuring the satisfaction of our clients by resolving disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and concerns regarding disputed transactionsGuide customers through the dispute resolution process, providing...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the role of Dispute Resolution Specialist. As a key member of our customer service team, you will be responsible for resolving customer disputes in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes related to...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a customer service agent in disputes at National Bank, you will play a crucial role in guiding clients through the dispute process, ensuring their financial interests are protected and preventing potential fraud.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide clients through the dispute...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionAs a customer service agent in disputes at National Bank, you will play a crucial role in guiding clients through the dispute process, ensuring their financial interests are protected and preventing potential fraud.Key Responsibilities:Answer calls from customers wishing to dispute transactions on their accountGuide clients through the dispute...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a vital role in guiding our clients through the dispute process, ensuring their financial interests are protected.Key ResponsibilitiesRespond to customer inquiries and resolve...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Agent to join our team in the area of dispute resolution. As a key member of our customer service team, you will play a vital role in guiding our clients through the dispute process, ensuring their financial interests are protected.Key ResponsibilitiesRespond to customer inquiries and resolve...
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Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative in Dispute Resolution to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and efficient manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional and courteous manner.Guide...
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Montreal, Quebec, Canada National Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Agent to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and efficient manner.Key ResponsibilitiesRespond to customer inquiries and resolve disputes in a professional and courteous manner.Guide...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionRole Summary:We are seeking a highly skilled and customer-focused Customer Service Agent in Disputes to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and resolve disputes...
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Montreal, Quebec, Canada National Bank Full timeJob DescriptionRole Summary:We are seeking a highly skilled and customer-focused Customer Service Agent in Disputes to join our team at National Bank. As a key member of our customer service team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key Responsibilities:Respond to customer inquiries and resolve disputes...
