Senior Retail Operations Manager

1 week ago


Spruce Grove, Alberta, Canada ALBERTA LTD. Full time
Job Description

As a Senior Retail Operations Manager at Alberta LTD., you will oversee the daily operations of our retail liquor store, ensuring seamless customer service and efficient sales processes. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

About the Role
  • We are seeking an experienced retail professional to manage the day-to-day activities of our team, including supervising staff, coordinating inventory, and enforcing provincial liquor legislation.
  • You will be responsible for maintaining high standards of customer service, implementing sales strategies, and achieving revenue targets.
  • This is an excellent opportunity to join a dynamic team and contribute to the growth and success of our company.
Key Responsibilities
  1. Sales Floor Management: Supervise sales floor staff, assign duties, and provide guidance on sales techniques and customer service.
  2. Inventory Management: Coordinate the receipt, storage, and sale of merchandise, ensuring accurate inventory levels and optimal stock rotation.
  3. Customer Service: Foster positive relationships with customers, resolve issues promptly, and maintain a clean and welcoming store environment.
  4. Operations: Manage store finances, authorize payments, and prepare reports on sales volumes, merchandising, and personnel matters.
  5. Regulatory Compliance: Enforce provincial liquor legislation, conduct security checks, and ensure adherence to safety protocols.
Requirements
  • Degree in Business Administration or related field (or equivalent experience).
  • Minimum 3-4 years of retail management experience, preferably in the liquor industry.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work under pressure, multitask, and prioritize tasks effectively.
  • Basic security clearance and willingness to obtain additional certifications as required.
Benefits
  • Night shift premium available.
  • Parking available on site.
  • Ongoing training and development opportunities.
  • Mentorship programs for newcomers, youth, Indigenous workers, and mature workers.
Estimate Salary Range:

$60,000 - $80,000 per annum, depending on experience and qualifications.



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