Technical Action Centre Analyst

4 weeks ago


Mississauga, Ontario, Canada ROSS Full time

Job Title: Technical Action Centre Analyst

Job Summary:

We are seeking a highly skilled Technical Action Centre Analyst to join our team at ROSS. As a Technical Action Centre Analyst, you will be responsible for providing level 1 maintenance support and problem diagnosis to our client base. You will work closely with our Field Service Personnel to provide technical support on a number of product specific initiatives.

Key Responsibilities:

  • Providing level 1 problem diagnosis via phone to maintenance clients
  • Documentation and reporting client problems
  • Participating in customer support meetings
  • Interfacing directly with OEM suppliers on support issues
  • Participating in market research & account opportunity profiling
  • Participating in and or leading product, solution or application based seminars and workshops

Requirements:

  • Ability to achieve Federal Government Enhanced Security; you must be a resident of Canada for at least five years
  • Intermediate role 3-5 years or Senior 5+ years
  • Knowledge and ideally certifications in a breadth of network security technologies (preference given to checkpoint CCSA/CCSE and RSA)
  • Demonstrable experience installing firewall in a client environment
  • Willingness to be 'on-call' 1 week/month on a rotational basis
  • Excellent communication skills and strong client empathy

About ROSS:

ROSS is a team of People Specialists helping companies align their People Strategy with their business growth. We provide remote or onsite HR and Recruitment solutions such as Recruitment Process Outsourcing (RPO) and Recruitment Augmentation.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

How to Apply:

Click here to apply online or contact us at www.getROSS.com for more information.



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