High-Performing Hospitality Operations Director

6 days ago


Vancouver, British Columbia, Canada Evergreen Hospitality Group Full time

Company Overview

The Evergreen Hospitality Group is a leading family-owned hospitality and tourism organization in British Columbia, operating over 20 properties across the province. From Vancouver Island to the Lower Mainland and Sunshine Coast, we offer unique experiences for guests.

Job Description

We are seeking an experienced hospitality professional to lead our operations team as a key guest-facing role. The Operations Director will oversee day-to-day operations at our properties, driving exceptional customer satisfaction and business performance.

The Operations Director will be responsible for:

  • Overseeing front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group business
  • Providing top-notch service at the front desk (50-80% of time) to maximize customer satisfaction
  • Reinforcing our service culture by modeling best practices, providing guidance / feedback to staff, and offering individual coaching when needed
  • Handling complaints, settling disputes, resolving conflicts, and managing all escalations
  • Serving as primary point of contact for group business to coordinate logistics and deliver an exceptional guest experience
  • Monitoring physical property quality standards and identifying opportunities for improvement
  • Interacting with customers to obtain feedback on quality of product, service levels, and overall satisfaction; working with other departments to improve current practices
  • Managing staffing / scheduling across all departments at the property
  • Ensuring regular communication with employees to create awareness of business objectives, align on expectations, and recognize performance

$70,000 - $90,000 per year, depending on experience and qualifications. We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as a retirement savings plan.

Skills and Qualifications

  • About You: You are a seasoned hospitality professional with a proven track record of delivering exceptional guest experiences and building high-performing teams.
  • CUSTOMER SERVICE: Outgoing personality with a passion for creating unforgettable customer experiences.
  • WORKING STYLE: Highly motivated work ethic and ability to work in a fast-paced environment. Strong initiative and expertise in the hospitality industry.
  • PEOPLE MANAGEMENT: Past experience with onboarding, training, and retaining a high-performing team. Strong interpersonal and communication skills to lead, influence, and encourage others.
  • INDUSTRY EXPERIENCE: Past experience as an Operations / Front Desk Manager (or similar management role) in the hospitality industry.

Become part of our dynamic team Visit Evergreen Hospitality Group's website for more information about our company culture, values, and career opportunities.



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