High-Performing Hospitality Operations Director
6 days ago
Company Overview
The Evergreen Hospitality Group is a leading family-owned hospitality and tourism organization in British Columbia, operating over 20 properties across the province. From Vancouver Island to the Lower Mainland and Sunshine Coast, we offer unique experiences for guests.
Job Description
We are seeking an experienced hospitality professional to lead our operations team as a key guest-facing role. The Operations Director will oversee day-to-day operations at our properties, driving exceptional customer satisfaction and business performance.
The Operations Director will be responsible for:
- Overseeing front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group business
- Providing top-notch service at the front desk (50-80% of time) to maximize customer satisfaction
- Reinforcing our service culture by modeling best practices, providing guidance / feedback to staff, and offering individual coaching when needed
- Handling complaints, settling disputes, resolving conflicts, and managing all escalations
- Serving as primary point of contact for group business to coordinate logistics and deliver an exceptional guest experience
- Monitoring physical property quality standards and identifying opportunities for improvement
- Interacting with customers to obtain feedback on quality of product, service levels, and overall satisfaction; working with other departments to improve current practices
- Managing staffing / scheduling across all departments at the property
- Ensuring regular communication with employees to create awareness of business objectives, align on expectations, and recognize performance
$70,000 - $90,000 per year, depending on experience and qualifications. We offer a competitive salary and benefits package, including health, dental, and vision insurance, as well as a retirement savings plan.
Skills and Qualifications
- About You: You are a seasoned hospitality professional with a proven track record of delivering exceptional guest experiences and building high-performing teams.
- CUSTOMER SERVICE: Outgoing personality with a passion for creating unforgettable customer experiences.
- WORKING STYLE: Highly motivated work ethic and ability to work in a fast-paced environment. Strong initiative and expertise in the hospitality industry.
- PEOPLE MANAGEMENT: Past experience with onboarding, training, and retaining a high-performing team. Strong interpersonal and communication skills to lead, influence, and encourage others.
- INDUSTRY EXPERIENCE: Past experience as an Operations / Front Desk Manager (or similar management role) in the hospitality industry.
Become part of our dynamic team Visit Evergreen Hospitality Group's website for more information about our company culture, values, and career opportunities.
-
Restaurant Operations Director
6 days ago
Vancouver, British Columbia, Canada Volkon Platz Hospitality Ltd. Full timeJob Title:Restaurant Operations DirectorAbout Volkon Platz Hospitality Ltd.Volkon Platz Hospitality Ltd. is a dynamic company that offers an exciting opportunity for a skilled Restaurant Operations Director to join our team.Estimated Salary Range:$60,000 - $80,000 per year, depending on experienceJob Description:Company OverviewVolkon Platz Hospitality Ltd....
-
Executive Hospitality Director
4 days ago
Vancouver, British Columbia, Canada Evergreen Hospitality Group Full timeAbout Evergreen Hospitality GroupWe are one of BC's largest family-owned hospitality and tourism groups, operating over 20 properties in beautiful parts of British Columbia.Job Description:Oversee day-to-day operations at the property, including front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group...
-
Hotel Operations Director
6 days ago
Vancouver, British Columbia, Canada Evergreen Hospitality Group Full timeAbout the RoleWe are seeking an experienced Hotel Operations Director to join our team at Evergreen Hospitality Group.
-
Operational Director
3 weeks ago
Vancouver, British Columbia, Canada Vintage Group BC Full timeVintage Group BC Seeks Seasoned Operational DirectorThe Vintage Group BC is a leading hospitality group in the industry, and we are currently seeking an experienced Operational Director to join our team. The ideal candidate will have a strong background in operational management, with a proven track record of driving success in fast-paced environments.Key...
-
Hospitality Operations Director
3 weeks ago
Vancouver, British Columbia, Canada B.C. LTD Full timeB.C. LTD is seeking a seasoned professional to fill the role of Hospitality Operations Director. In this position, you will be responsible for overseeing the day-to-day operations of our food services department.Job SummaryThis is a permanent opportunity with a competitive salary and benefits package. The successful candidate will have a strong background in...
-
Hospitality Operations Manager
3 weeks ago
Vancouver, British Columbia, Canada Kalido Hospitality Group Full timeAbout Kalido Hospitality GroupKalido Hospitality Group is a leading hospitality management company specializing in hotels, serviced apartments, and short-term rentals. With expertise spanning development & design, revenue management, sales, marketing, and operations, we collaborate with developers, owners, and operators to drive property success in today's...
-
Dining Operations Director
6 days ago
Vancouver, British Columbia, Canada Volkon Platz Hospitality Ltd. Full timeWe are seeking an exceptional Dining Operations Director to join our team at Volkon Platz Hospitality Ltd. This is a fantastic opportunity for someone looking to take their career to the next level and lead a high-performing restaurant team.The estimated salary for this role is $45,000 - $55,000 per year, depending on experience.Job DescriptionIn this...
-
Veterinary Hospital Operations Director
3 weeks ago
Vancouver, British Columbia, Canada VCA Canada Full timeVCA Canada is seeking an experienced Operations Director to oversee the daily operations of our Vancouver Animal Emergency and Referral Centre. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional patient care, and a talent for managing high-performance teams.This is a full-time position requiring a Schedule: Monday...
-
Hospitality Operations Coordinator
1 month ago
Vancouver, British Columbia, Canada Adler Hospitality Ltd. Full timeThe ideal candidate will oversee daily operations, manage staff, and ensure exceptional customer service in our Adler Hospitality Ltd. restaurants. We are looking for a skilled professional with 7 months to less than 1 year of experience in a similar role, with a strong background in education and the ability to negotiate with suppliers and clients.Key...
-
Hospitality Excellence Leader
4 days ago
Vancouver, British Columbia, Canada Evergreen Hospitality Group Full timeCompany Overview:The Evergreen Hospitality Group is one of British Columbia's largest family-owned hospitality and tourism groups, operating over 20 properties across the province. Our mission is to deliver exceptional guest experiences through outstanding service, quality accommodations, and memorable events.Job Description:We are seeking a seasoned...
-
Hospitality Operations Manager
2 weeks ago
Vancouver, British Columbia, Canada Volkon Platz Hospitality Ltd. Full timeJob Title: Hospitality Operations Manager - Food ServiceAbout the Role:We are seeking an experienced Hospitality Operations Manager to oversee the food service operations at our establishment. The ideal candidate will have a strong background in hospitality management and be able to effectively supervise and coordinate the activities of staff responsible for...
-
Executive Director of Operations
6 days ago
Vancouver, British Columbia, Canada HFN Hospitality LP Full timeJob SummaryWe are seeking an experienced Executive Director of Operations to lead our hotel management team at HFN Hospitality LP. This is a challenging and rewarding role that requires a unique blend of business acumen, leadership skills, and operational expertise.About the RoleThe successful candidate will be responsible for overseeing the day-to-day...
-
Executive Hospitality Director
4 weeks ago
Vancouver, British Columbia, Canada Farmhouse Catering Company Limited Full timeThe Farmhouse Catering Company Limited seeks an exceptional Executive Hospitality Director to lead our culinary team. With a competitive salary of $65,000 - $80,000 per annum, this role offers a unique opportunity for a seasoned professional to drive success in a fast-paced environment.Job DescriptionWe are looking for a results-driven individual who can...
-
Hospitality Operations Manager
3 weeks ago
Vancouver, British Columbia, Canada Volkon Platz Hospitality Ltd. Full timeAbout the RoleVolkon Platz Hospitality Ltd. is seeking a skilled Hospitality Operations Manager - Culinary Services to oversee our food service operations. This is a permanent position working 30-40 hours per week.Key ResponsibilitiesEstablish efficient work schedules: Plan and coordinate daily operations to meet productivity standards.Supervise culinary...
-
Hospitality and Service Director
2 days ago
Vancouver, British Columbia, Canada Friend In Every City Franchising Inc. Full time $100,000Job OverviewWe are seeking a skilled Hospitality and Service Director to lead our UROSPOT Granville Street pelvic floor health spa location. As a key member of our team, you will be responsible for driving revenue growth, managing staff schedules, leading employee reviews, and ensuring exceptional customer experiences.The ideal candidate will have a passion...
-
Vancouver, British Columbia, Canada Ecolab Full timeEcolab's Institutional division provides a comprehensive program of customized cleaning and sanitizing solutions to meet the specific needs of our customers. We are seeking a Sales and Service Director for Hospitality Institutions to join our team.Role OverviewThe Sales and Service Director for Hospitality Institutions will be responsible for growing sales...
-
Senior Director of Operations
3 weeks ago
Vancouver, British Columbia, Canada Aughdem Recruitment Full timeWe are seeking a highly skilled Senior Director of Operations to lead our fine dining restaurant group in Vancouver. Reporting directly to the CEO, this role offers a unique opportunity to shape and grow a renowned brand within the Canadian market.Job SummaryThe successful candidate will oversee the day-to-day operations of six fine dining locations, with an...
-
Hospitality Culinary Specialist
4 weeks ago
Vancouver, British Columbia, Canada Alric Hospitality Ltd. Full timeJob OverviewWe are seeking a highly skilled and experienced Hospitality Culinary Specialist to join our team at Adler Hospitality Ltd. This is a permanent position, working 30-40 hours per week.Key ResponsibilitiesPrepare and cook complete meals or individual dishes and foods for customers with diverse tastes and dietary requirements.Develop and implement...
-
Hotel Operations Director
3 weeks ago
Vancouver, British Columbia, Canada EightSix Network Full timeHotel Operations DirectorAt EightSix Network, we are seeking a highly skilled and experienced Hotel Operations Director to join our team at The Vic, our 94-unit boutique hotel in Victoria, BC.About the RoleWe are looking for an individual who can provide hands-on leadership, role model outstanding customer service, coach in-house staff, oversee hotel...
-
Restaurant Operations Director
3 weeks ago
Vancouver, British Columbia, Canada Kuma Japanese Restaurant Full timeJob DescriptionKuma Japanese Restaurant is seeking an experienced Restaurant Operations Director to oversee the daily operations of our establishment.Key Responsibilities:Recruit, manage and train a team of staff members to ensure excellent customer service and high-quality food preparation.Negotiate with suppliers to secure the best prices for food and...