Residential Support Worker

3 days ago

Hamilton, Ontario, Canada The Salvation Army Full time
Job Summary

We are seeking a dedicated and compassionate Residential Worker to join our team at The Salvation Army Hamilton Booth Centre. As a key member of our support staff, you will play a vital role in providing a safe and supportive environment for our residents.

Key Responsibilities
  • Conduct initial assessments of clients seeking admission, ensuring their behavior meets our established standards.
  • Complete client intake forms, update records, and register clients as necessary.
  • Provide meal tickets or prepared lunches according to approved procedures.
  • Conduct security rounds of the facility, checking for any potential hazards or issues.
  • Record activities and incidents in a factual and concise manner.
  • Answer phone calls and provide direction to inquirers.
  • Maintain the cleanliness of the front desk area and surrounding spaces.
  • Collaborate with emergency services when necessary.
  • Complete incident reports and statistics before the end of each shift.
  • Maintain confidentiality and adhere to our agency's policies and procedures.
Organizational Responsibilities
  • Demonstrate knowledge of our agency's policies and procedures manual.
  • Meet with the Program Manager for regular supervision and evaluation.
  • Engage in formal evaluation sessions with the Program Manager at scheduled intervals.
  • Model appropriate qualities for this position, including self-motivation, punctuality, and personal hygiene.
  • Commit to and sign our agency's confidentiality form.
  • Attend staff meetings, training workshops, and conferences as authorized.
  • Work within our agency's mandate and mission.
  • Represent our agency in a professional manner.
Working Conditions

This is a permanent part-time position with 15 hours per week. Flexibility in scheduling is required, and shifts may vary according to our agency's needs.

Applicable shifts include a 1/2 hour paid meal break.

May work with potentially aggressive clients.

Qualifications and Education Requirements
  • Post-secondary education preferred, or a combination of education and related life experience.
  • Possess current WHMIS, First Aid, and CPR certificates.
  • Alternative combinations of education and experience may be considered.
Experience and Knowledge
  • Demonstrate knowledge of community-based resources.
Skills and Capabilities
  • Excellent oral and written communication skills and effective interpersonal skills.
  • Competent on computer equipment such as Windows, Microsoft Office, and HIFIS.
  • Ability to establish and implement goals and plans for self and clients.
  • Maturity and ability to exercise sound judgment.
  • Ability to work with socially disadvantaged people who may often harbor resentment and anger.
  • Demonstrated ability to work both independently and under supervision.
  • Ability to lift/carry up to forty pounds.
  • Ability to undergo applicable screening and background checks successfully.
  • Ability and willingness to develop an understanding and support for our agency's mission and purpose.

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