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Seasonal Tax Professional Lead

1 month ago

Calgary, Alberta, Canada Intuit Full time
Job Title: Seasonal Tax Professional Lead

About the Role:

As a Seasonal Tax Professional Lead at Intuit, you will play a key role in supporting our team of TurboTax Live Experts. Your expertise in tax preparation and leadership skills will be invaluable in helping customers navigate the TurboTax Live experience and assisting with technology.

Key Responsibilities:

- Provide timely and accurate tax advice to Experts during tax season
- Assist Managers with team responsibilities, as needed
- Help teach Experts how to research and troubleshoot tax and technical questions
- Prepare and/or deliver training materials to be shared with Experts
- Handle customer escalation calls and assist in resolution to deliver an exceptional customer experience

Requirements:

- 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software
- Experience in a team leadership role in a professional tax preparation firm is a plus
- Comprehensive knowledge of tax regulations and laws
- Superior research, critical thinking and problem solving skills
- Excellent written and verbal communication skills
- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)
- Flexibility in availability and scheduling
- Strong customer service and customer experience acumen
- Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset
- Bilingual proficiency (English and French + read, write, speak) is considered a strong asset

What We Offer:

- Opportunity to work with a leading tax preparation software company
- Collaborative and dynamic work environment
- Professional development and growth opportunities

How to Apply:

Apply now to join our team of tax professionals and take your career to the next level.