Customer Service Representative
2 weeks ago
About STERIS
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
Job Summary
We are seeking a highly skilled Field Service Representative I to join our team.
Key Responsibilities
- Provide Exceptional Customer Service: Drive customer satisfaction through proactive communication and commitment to resolving customer issues/problems expediently.
- Perform Preventive and Corrective Maintenance: Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
- Troubleshoot and Repair Equipment: Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Utilize Technology: Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned.
- Establish and Maintain Relationships: Establish and maintain effective, communicative relationships with customers, managers, support functions, and the sales organization.
- Identify Sales Opportunities: Identify sales opportunities, and recommend STERIS products/services to customers.
Requirements
- Education/License Requirements: Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred. High School Diploma or GED with minimally two years' relevant experience required.
- Experience/Skills Requirements: Excellent interpersonal and customer communication skills, strong technical and troubleshooting skills, strong customer communications experience and demonstrated ability to build positive rapport and partner with a variety of customers.
- Working Conditions: Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting. Must perform work from floor level to above shoulder height.
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