Support Service Specialist
3 weeks ago
At GOLDEN TOUCH HEATING AND COOLING SERVICE INC., we are seeking a highly skilled and organized Support Service Specialist to join our team. In this role, you will be responsible for providing exceptional support services to our clients.
About the RoleThis is a permanent position, with a salary range of $40,000 - $60,000 per year, depending on experience. The ideal candidate will have a strong background in administrative support and excellent communication skills. You will work 30-35 hours per week, Monday to Friday, with occasional overtime as required.
We offer a competitive benefits package, including paid time off, health and dental benefits, and opportunities for professional development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Key Responsibilities- Schedule and confirm appointments with clients and internal stakeholders
- Answer telephone calls and relay messages in a timely and professional manner
- Respond to electronic inquiries from clients and provide information and support as needed
- Maintain accurate records and files related to client interactions and support activities
- Perform data entry tasks to update client information and other databases
- Prepare and distribute correspondence, reports, and other documents as required
- Diploma or certificate in a related field (e.g. business administration, office management)
- 1-2 years of experience in an administrative support role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficient in Microsoft Office software (Word, Excel, Outlook, etc.)
This role will be based at our office location, with occasional travel to client sites as required. We are committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees.
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