Casino Security Professional

3 weeks ago

Surrey, British Columbia, Canada Great Canadian Entertainment Full time

About the Role

This position plays a crucial role in protecting Great Canadian Entertainment's assets and providing a welcoming environment for guests. As a Security Officer, you will be responsible for safeguarding our properties while delivering exceptional service to patrons and team members.

Key Responsibilities

  • Monitor and report internal and external violations, unsafe conditions, potential hazards, suspicious persons, and activities;
  • Enforce restricted access by unauthorized persons;
  • Observe transactions, slot drops, chip fills, and transferring items to Lost & Found;
  • Perform identification checks on guests under 30 years old;
  • Refer disputes to the Supervisor, Security;
  • Conduct regular patrols of the interior and exterior of the property as assigned;
  • Escort guests and team members;
  • Perform crowd control as directed;
  • Attend to first aid incidents;
  • Assist the Supervisor, Security with enrolling guests in the Self-Exclusion program;
  • Ensure compliance with licensing laws, health and safety, and other statutory regulations;
  • Perform other duties as assigned or directed.

Requirements

To succeed in this role, you will need:

  • A High School diploma or equivalent;
  • Two (2) years of experience working with the public in a service role or in the service industry;
  • Excellent problem-solving and conflict resolution capabilities;
  • Previous experience or training in security is an asset;
  • OCCupational First Aid Level 2 considered an asset;
  • Serving it Right Certification;
  • An inquisitive and investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this;
  • A willingness to learn, develop, and achieve new skills for personal and professional development;
  • Computer literacy in MS Office;
  • The ability to organize data with great accuracy;
  • Knowledge of privacy legislation is an asset;
  • A self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business;
  • The ability to multi-task and prioritize;
  • The ability to follow rules, regulations, policies, and procedures at all times;
  • The ability to work independently, without close direct supervision, and apply good judgment and discretion under pressure;
  • The ability to successfully obtain a Gaming License.

Work Environment Considerations

This role requires working in a regular casino/Racing environment, standing and walking for long periods of time, and non-traditional work hours.

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