Customer Service Representative

1 month ago


Vancouver, British Columbia, Canada Marriott International Full time

Job Summary


We are seeking a skilled Customer Service Representative to join our team as a Phone Support Specialist. In this role, you will be responsible for providing exceptional customer service to our guests via telephone, email, chat, and mobile communication devices.


Key Responsibilities



  • Answer, record, and process all guest requests, questions, or concerns in a timely and professional manner.
  • Operate the telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
  • Receive, record, and relay messages accurately, and log all guest requests or issues into the computer system.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system.
  • Assist guests with accessing the internet and guestroom entertainment.

Requirements


High school diploma or equivalent required. No related work experience necessary. Ability to speak clearly and professionally on the phone, and to follow company policies and procedures.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status.



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