Store Operations Manager

1 month ago


Ottawa, Ontario, Canada The Sherwin-Williams Company Full time

The Store Manager is a key leadership role at The Sherwin-Williams Company, responsible for overseeing the daily operations of their store. This includes managing all aspects of store operations, including scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety.

As a Store Manager, you will be responsible for managing, developing, and motivating store employees, as well as developing business strategies to meet goals and increase sales in a competitive marketplace.

Key responsibilities include:

  • Developing business strategies to increase sales and optimize profitability
  • Meeting sales goals by training, motivating, mentoring, and providing feedback to store employees
  • Ensuring high levels of customer satisfaction through excellent service
  • Building and maintaining knowledge of all products to ensure effective customer recommendations
  • Building positive relationships with wholesale and retail customers
  • Completing store administration
  • Ensuring compliance with policies and procedures, including safety, loss prevention, and security
  • Maintaining outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
  • Providing accurate and timely reporting as required
  • Managing employee training, development, performance management, and corrective action
  • Responding to and resolving any customer and/or employee complaints
  • Partnering with Sales Reps to make outside sales calls to increase market share

Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment
  • Must have a valid, unrestricted Driver's License
  • Must have at least a High School diploma or GED
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must have at least one (1) year of experience in a leadership role, supervising others, or leading teams
  • Must have at least one (1) year experience working in a retail, sales, or customer service position
  • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

  • Have previous work experience selling paint and paint related products
  • Have work experience using timekeeping and/or customer relationship management ("CRM") systems
  • Have an associate degree or higher in business, sales, or marketing
  • Have at least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
  • Willingness to relocate for future job opportunities
  • Ability to read, write, comprehend, and communicate in more than one language


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