Airline Passenger Service Lead

3 weeks ago


Winnipeg, Manitoba, Canada AGI Canadian Company Full time

Job Summary:

We are seeking a highly motivated and experienced Passenger Service Lead to join our team at AGI Canadian Company. As a key member of our airport operations, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth travel experience from check-in to departure.

Key Responsibilities:

  • Actively participate in all passenger service duties, including check-in, luggage handling, and communication with passengers and vendors.
  • Delegate passenger service duties in assigned areas, such as gates or ticket counters.
  • Serve as a point of contact to address passenger concerns and questions, making PA announcements as needed to update passengers on flight statuses.
  • Maintain gate security to ensure only properly ticketed passengers access the jetway.
  • Conduct on-the-job training and coaching for new team members, ensuring they are equipped to provide top-notch customer service.
  • Enforce all ATS and airline safety regulations and company policies.

Requirements:

  • Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership.
  • Demonstrate proficient computer skills.
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • Possess a valid driver's license with a clean driving record (required for some airports).
  • Be able to pass a drug screen and obtain airport security clearance, including a 10-year employment, criminal record, and residence background check.

About AGI Canadian Company:

As an equal opportunity employer, AGI Canadian Company values diversity and is committed to creating an inclusive environment for all employees. We celebrate our differences and strive to make our workplace a welcoming and respectful space for everyone.



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