Customer Service Professional

4 days ago

Oakville, Ontario, Canada The Travelers Companies, Inc. Full time
Customer Care Associate Job Overview

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees.

You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary:

We are seeking a Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences by building authentic emotional connections with customers and maintaining high levels of professionalism and productivity.

Key Responsibilities:

  • Answers inbound calls to meet customer needs by efficiently capturing first notice of loss information, responding to questions, redirecting customers to appropriate department/claim professional or promptly escalating urgent claims according to established escalation guidelines.
  • Builds and maintains customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
  • Adapts and modifies communication style to provide a positive, consistent, empathetic, and thorough customer experience.
  • Assesses various customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
  • Navigates numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
  • Performs other duties as assigned.

Requirements:

  • Bachelor's Degree or College Diploma with one year of customer service or office-related experience, or an equivalent combination of education and experience.
  • Bi-lingual in English and French.
  • Enrollment in C.I.P program.
  • Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers' lives.
  • Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
  • Self-starter with the ability and drive to continuously learn new skills and flexibly adapt to new information and technology platforms.
  • Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers' needs and concerns.
  • Ability to work well in a structured work setting and adhere to a daily schedule including commitment to excellent attendance with proven reliability.

Benefits:

  • Estimated Salary: $40,000 - $60,000 per year, depending on experience.
  • Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (

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