Operations Coordinator

6 days ago

Greater Toronto Area, Canada Recruitment By Design Full time
About the Role

We are seeking a highly skilled Operations Coordinator to join our team as a Project Execution Specialist. This is a unique opportunity to work with a leading office furniture dealer in the GTA, executing projects that meet or exceed client expectations.

As a key member of our project management team, you will be responsible for planning, executing, monitoring, controlling, and closing specific projects. Your attention to detail and ability to manage competing priorities will ensure timely delivery, within budget, and to the required scope.

The successful candidate will possess strong project management skills, excellent communication, and interpersonal skills, with the ability to work collaboratively with internal and external stakeholders. Experience in complex sales, interior construction, office moves, and relocations would be beneficial.

Responsibilities:
  • Plan, execute, monitor, control, and close specific projects to meet client expectations
  • Provide a single point of contact for customers throughout the project lifecycle
  • Establish overall project scope, manage the dealer/manufacturer team, and ensure coordinated effort in all aspects and phases
  • Direct, coordinate, and manage task assignments and completion for the entire dealer team
  • Develop work plans, schedules, and logistics based on project parameters, schedule, and scope
  • Assist in establishing fees, developing quotes/presentations, and making presentations to customers as needed
  • Provide technical consultation to customers and their teams
  • Maintain detailed project documentation, including key project decisions, customer/project requests/revisions
  • Provide timely, formal written communications throughout the project to clients, manufacturers, and dealers
  • Manage accurate and detailed record-keeping in the project file
  • Assist in preparing RFPs and quotes, developing proposals, and presenting to clients
  • Review technical services plans and specifications for accuracy, completeness, and correct product application
  • Coordinate with clients for order entry notes and product delivery scheduling
  • Review ship dates for adherence to original requirements
  • Interface with the factory regarding shipping schedules and special instructions
  • Set schedules, ensuring products arrive on time, setting scope of work, and ensuring daily goals are met
  • Supervise site installations daily, including performance, installation administration, and timeliness of task completion
  • Ensure Installation Packages are complete and delivered in a timely manner
  • Walk projects, develop punch lists, and resolve punch list items
  • Confirm project completion and ensures all invoicing is timely and accurate
  • Manage final close-out requirements
About You

As a highly organized and detail-oriented individual, you will thrive in this role. A strong understanding of project management principles, customer relationship management, and administrative skills will be essential to your success.

With a passion for delivering exceptional client experiences, you will be an asset to our team. We offer a collaborative and driven environment where growth opportunities abound for individuals who exhibit knowledge, expertise, and passion.

What We Offer

We offer competitive health benefits, wellness, and healthcare spending accounts, as well as a holiday package that includes a week off between Christmas and New Year's. Growth opportunities are available for those who demonstrate the knowledge, expertise, and passion to grow with us.

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