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Functional Consultant

1 month ago

Toronto, Ontario, Canada Zone & Co Full time
About Zone & Co.

Zone & Co is a pioneering SaaS company dedicated to liberating finance teams from the constraints of outdated, disparate systems and manual processes. Our rapidly expanding portfolio of solutions is built on the Oracle NetSuite platform, the leading cloud-based ERP software platform, and offers advanced automation and integration solutions to a wide range of business-critical functions, including complex billing & revenue recognition, advanced reporting, payroll, AP automation, payments, reconciliations, approvals, and more.

We empower over 3,000 companies worldwide to work smarter, faster, and more securely, while maximizing platform value. Our growing innovation-minded team of over 200 professionals, based across North America, Europe, and Asia Pacific, is committed to delivering exceptional results.

About the Job:

As a Functional Consultant at Zone & Co, you will play a vital role in gathering client requirements and translating them into functional solutions that meet their business needs. You will collaborate with technical teams to design and implement tailored solutions, provide product demonstrations, and ensure smooth implementation through training and support. In addition to troubleshooting and quality assurance, you will stay ahead of industry trends and participate in pre-sales activities, all while delivering excellent customer service and upholding our company values.

Responsibilities:
  • Gather and analyze customer business requirements to create functional specifications and user stories.
  • Collaborate with technical teams to design, configure, and deliver tailored solutions that meet client needs.
  • Conduct product demonstrations and training sessions to ensure successful solution implementation.
  • Assist in testing and quality assurance to confirm solutions are error-free and meet client expectations.
  • Provide ongoing customer support, troubleshooting issues, and implementing enhancements as required.
  • Stay informed on industry trends, best practices, and emerging technologies to maintain expertise in the domain.
  • Communicate effectively with customers and internal teams to manage expectations and meet project milestones.
  • Document processes, configurations, and customizations for internal and client reference.
  • Participate in pre-sales activities such as solution presentations and proposal development.
Requirements:
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
  • 2-3 years of experience in a functional consulting role, ideally within the fintech industry.
  • Proven experience with enterprise software implementation projects (e.g., ERP, CRM, or other business applications).
  • Strong understanding of business processes with the ability to analyze and document complex requirements.
  • Excellent project management, communication, and client-facing skills.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Sharp analytical thinking, problem-solving abilities, and attention to detail.
  • Strong organizational skills with the ability to meet tight deadlines.
  • Professional communication skills, both written and verbal.
Benefits:

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we're eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.