Fishing Department Lead

2 weeks ago

Regina, Saskatchewan, Canada Bass Pro Shops Full time

Job Summary:

The Retail Lead is responsible for overseeing the daily operations of a retail store department. This role reports to the Group Sales Manager and requires excellent leadership skills, customer service expertise, and a deep understanding of retail operations.

Key Responsibilities:

  • Provide guidance and direction to team members, ensuring seamless store operations and exceptional customer service.
  • Delegate tasks, set priorities, and monitor progress to achieve departmental goals.
  • Develop and implement standard operating procedures, training programs, and performance metrics to drive team success.
  • Maintain a safe and organized store environment, adhering to company policies and procedures.
  • Collaborate with the Sales Manager to develop and execute sales strategies, promotions, and events.
  • Ensure team members follow company policies, procedures, and guidelines, addressing any issues or concerns promptly.
  • Provide legendary customer service, identifying and meeting customer needs, and making product recommendations based on their analysis.
  • Maintain a high level of product knowledge, staying up-to-date on company programs, services, and promotions.
  • Participate in visual merchandising, inventory management, and stockroom organization to maintain a well-stocked and visually appealing store.
  • Manage customer complaints and issues, using good judgment and logic to resolve problems and make decisions within the job scope.
  • Assist in other areas of the store as needed, providing support and contributing to the overall success of the team.

Qualifications:

  • Two or more years of supervisory experience in a sales or service environment is preferred.
  • Open availability, including store opening and closing shifts, weekends, and holidays.
  • High school diploma or equivalent is preferred.
  • Ability to evaluate customers' needs and make recommendations based on their analysis.
  • Ability to provide superior customer service and exceed customers' expectations.
  • Ability to use good judgment and logic in solving problems and making decisions.
  • Experience in a related field or outdoor lifestyle.
  • Knowledge of Bass Pro Shops & Cabela's specific products is an asset.

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