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Food Service Operations Manager
1 month ago
As a Food Service Director at Dexterra Group, you will be responsible for overseeing the daily food service operations and franchise operations according to established standards. This role involves planning, preparing, and directing the preparation of daily food service operations, as well as performing administrative and financial duties such as ordering, resolving discrepancies with suppliers and customers, and creating and adhering to budgets for all related costs of the operation.
Key Responsibilities- Work with clients and customers to meet their needs and requests while staying within budgeted restrictions and adhering to all company practices and policies.
- Conduct weekly and period reviews of financial management responsibilities and implement strategies to realign financial goals as it relates to budget management, food cost, and labor cost.
- Manage payroll and ensure adherence to all brand standards at all times, including appearance, service, speed of service, ordering, and food safety.
- Establish and implement food preparation schedules, creating an efficient, safe, and organized process.
- Organize and schedule the logistics for daily operations, ensuring all preparation work is completed and waste is managed.
- Respond to customer and client concerns and requests immediately, resolving any issues that may arise.
- Implement new food service techniques and sales and marketing requirements as per the franchise operation.
- Complete regular workplace audits and inspections, including health and safety, food safety, and financial audits as required.
- Coordinate with the Chef Manager/Culinary Manager/Supervisor to ensure timely billing and collections as applicable.
- Provide support to maintaining physical inventories, placing orders, and receiving and stocking supplies, resolving discrepancies with suppliers, and escalating any and all issues unable to be resolved to the Operations Supervisor and/or District Manager.
- Participate in the planning, development, and implementation of projects and special events, attending when necessary.
- Ensure the sanitation of the work area and equipment, maintaining a clean working environment.
- Actively seek out and identify additional opportunities for business growth.
- Handle administrative duties, including payroll functions, employee management, daily cash handling and reporting, budgeting, and other duties that may arise during the operation of the unit.
- Ensure the integrity of the cash flow process, ensuring staff are following all security procedures closely while performing periodic checks to ensure compliance.
- Analyze unit operational analytics and lead the implementation of change efforts to improve performance to meet or exceed standards.
- Assist with the hiring of staff to ensure a well-balanced, successful team is in place, complying with corporate and franchise recruitment and hiring requirements.
- Ensure sufficient staffing levels on each shift to meet corporate and franchise requirements and standards, efforts will be required to maintain staffing levels in instances of absence.
- Ensure you and your team have completed all mandatory corporate and franchise training requirements, with training records available upon request.
- Train and develop staff in proper procedures and best practices, while also providing coaching to help staff members reach the next stage in their career development.
- Listen to customers (internal and external) and respond professionally to all questions and concerns, directing concerns to further levels of management as needed.
- Successfully balance providing front-line support while also overseeing the operation to ensure smooth consistent service, achieving the corporate and franchise standards.
- Remain an ambassador of goodwill, ethics, and great client relations at all times on behalf of the Company.
- Supervise, coach, and provide feedback to staff based on job expectations and standards, providing corrective action when necessary.
- Motivate employees to meet goals and objectives as established by the Company.
- Assist with other unit operations as necessary.
- Other duties as assigned.
